[MacTUG] WatSAFE Desktop Notification tool – Mac client now available

[Carol Lu]

What is happening? The Mac version of the new WatSAFE Desktop Notification tool (announced in August, message below) is now available.

 

What do users need to do? Steps for installing the new tool on a Mac machine are listed below or are available in the IST Knowledge Base, https://uwaterloo.teamdynamix.com/TDClient/1804/Portal/KB/ArticleDet?ID=85108.


To install the latest version of the WatSAFE Desktop Notification software on a Mac workstation:

  1.  Download the app: https://www.apparmor.com/clients/uwaterloo.ca/Resources/Desktop-Notifications-UWaterloo-1.4.pkg

  1.  Run the PKG file to begin installation

  1.  If you receive an error that the app cannot be opened because Apple cannot check it for malicious software, complete the following steps:

  1.  Open your System Preferences

  1.  Click Security & Privacy

  1.  Under the General tab, under Allow apps downloaded from:

  1.  Ensure both App Store and App Store identified developers are checked

  1.  You may see the message, "AppArmorDesktopMac" was blocked from user because it is not from an identified developer

  1.  Click Open Anyway

  1.  Step through the rest of the installation process and enter your Mac password when prompted to Install the software

  1.  In Finder > Applications, look for Desktop Notifications (blue icon with exclamation mark) and double click it to start

  1.  When prompted, click Allow to let WatSAFE Desktop Notifications provide notifications on your machine

  1.  To ensure the WatSAFE Desktop Notification tool is installed, look for the icon (triangle with exclamation mark) in the system tray and ensure the status icon is green. Hovering over the icon will display WatSAFE Desktop Notification. 

Managed Mac machines: If you are responsible for managing a group of Mac machines, you may request a package-based deployment version via Request Tracker (RT), https://rt.uwaterloo.ca/SelfService/Forms/IST-General/. 

 

Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357 

  

Recipients of this message: ist-staff, isthd, admin-support, faccus, ctsc, ucist, ist-news, Daily Bulletin, University Relations, UW Police, Safety Office, mactug


Carol Lu
Computing Consultant, Digital Communications
Information Systems & Technology
University of Waterloo
519-888-4567 ext. 40280



________________________________
From: Carol Lu
Sent: Monday, August 26, 2019 8:53 AM
To: ist-staff at lists.uwaterloo.ca; isthd at lists.uwaterloo.ca; admin-support at lists.uwaterloo.ca; faccus at lists.uwaterloo.ca; ctsc at lists.uwaterloo.ca; ucist at lists.uwaterloo.ca; Daily Bulletin; Iva Badjari; Kelly Tunney; Kate Windsor; Nick Manning; University Police
Subject: Launching new campus emergency notification tool – WatSAFE desktop notification


What is happening? The University’s current emergency desktop notification tool, UW Emerge, will be replaced with a new tool called WatSAFE desktop notification.


Why is this happening? The existing desktop notification tool was developed by University employees several years ago, and while it has worked well in the past, IST no longer has the inhouse resources to modify and fully support the tool. Also, the new macOS no longer supports 32-bit applications, a change that prevents new users from downloading UW Emerge to their Mac machines.


About the new tool: WatSAFE Desktop Notification (powered by AppArmor) will modernize our campus emergency alerting infrastructure, while integrating seamlessly with the existing emergency notification system. Administrators will be able to leverage the cloud-based dashboard to monitor and maintain emergency desktop notifications, from anywhere, at any time.


What is the impact? WatSAFE Desktop Notification will be pushed out to all IST-managed machines via SCCM (additional installation notes below). UW Emerge will continue to be available and will be included in future tests of the emergency notification system, until further notice.


When is this happening? Wednesday, August 28 at 10:00 a.m.


What do you need to do?

  *   Windows (IST managed) After WatSAFE desktop notification has been pushed out, clients will be required to log out of their machine and back in again to complete the installation.

  *   Windows (unmanaged machine) To install WatSAFE desktop notification on an unmanaged machine, clients should follow the steps outlined in this knowledge base article, https://uwaterloo.teamdynamix.com/TDClient/KB/ArticleDet?ID=84925 Administrative privileges may be required to complete the installation.

  *   Windows (responsible for a group of non-IST machines) If you are responsible for managing a group of machines outside of IST, you may request a package-based deployment version via Request Tracker (RT), https://rt.uwaterloo.ca/SelfService/Forms/IST-General/

  *   Mac The Mac version will be announced later in the fall term.



Additional communications will be made available when the Mac client is available, and when the decision has been made to uninstall UW Emerge.


Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357



Recipients of this message: ist-staff, isthd, admin-support, faccus, ctsc, ucist, Daily Bulletin, University Relations, UW Police, Safety Office


Carol Lu
Computing Consultant, Digital Communications
Information Systems & Technology
University of Waterloo
519-888-4567 ext. 40280

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