[MacTUG] Word 2016 print dialog not coming up, OS X 10.13 high sierra

Wed Feb 14 14:30:54 EST 2018

FYI

Discovered that there is a new print driver version 4.14.0 released Feb 8, 2018. I can’t find a readme for what was fixed, but it might be the case that the/a prior version had problems and this one addresses them.

http://www.support.xerox.com/support/versalink-b7025-b7030-b7035/file-download/enus.html?operatingSystem=macOS10_13&fileLanguage=en&contentId=140474&from=downloads&viewArchived=false

I have downloaded and installed it and it prints fine. However it does report that the printer is out of paper when it isn’t.

I also discovered that the firmware on the printer is also out of date, not sure if that is what is causing the out of paper warning.

- Glenn

On Feb 14, 2018, at 10:05 AM, Glenn Anderson <anderson at uwaterloo.ca<mailto:anderson at uwaterloo.ca>> wrote:

A follow up on this…

Reinstalling Word got printing working again. However the problem has now re-occurred for the user after applying Word updates ( done automatically ). So it is starting to seem to be an issue with some Word update and the person’s setting or something.

Creating a new user account, does allow Word to print ( at least initially ), so maybe the next step is to recreate the users account and see what happens.

- Glenn

On Feb 8, 2018, at 10:23 AM, Herbert Balagtas <herbert.balagtas at uwaterloo.ca<mailto:herbert.balagtas at uwaterloo.ca>> wrote:

Hi Glen,

I think I went about doing the same troubleshooting steps you did before I gave up yesterday and decided to just reinstall Word, and now everything works!

--

Herbert
From: Glenn Anderson <glenn.anderson at uwaterloo.ca<mailto:glenn.anderson at uwaterloo.ca>>
Date: Thursday, February 8, 2018 at 9:48 AM
To: Glenn Anderson <glenn.anderson at uwaterloo.ca<mailto:glenn.anderson at uwaterloo.ca>>
Cc: Herbert Balagtas <herbert.balagtas at uwaterloo.ca<mailto:herbert.balagtas at uwaterloo.ca>>, Dani Roloson <daroloson at uwaterloo.ca<mailto:daroloson at uwaterloo.ca>>, Mike Patterson <mike.patterson at uwaterloo.ca<mailto:mike.patterson at uwaterloo.ca>>, "mactug at lists.uwaterloo.ca<mailto:mactug at lists.uwaterloo.ca>" <MacTUG at lists.uwaterloo.ca<mailto:MacTUG at lists.uwaterloo.ca>>
Subject: Re: [MacTUG] Word 2016 print dialog not coming up, OS X 10.13 high sierra

Finally had a chance to spend a bit of time trying to resolve this problem.

Tried a number of things to clear caches/preferences/reinstall printer and so forth, none worked.

Removed Word and did a reinstall ( from Web Store image ) and printing is now working again. Did not have a chance to try updating Word to see if the update was the cause of the problem, but will later today.

As the reinstall of Word/Office is very quick that might be the best solution to try vs trying to figure out what setting or whatever is causing the problem and fixing it.

- Glenn

On Feb 6, 2018, at 10:04 AM, Glenn Anderson <glenn.anderson at uwaterloo.ca<mailto:glenn.anderson at uwaterloo.ca>> wrote:

The user hasn’t had time to sit down with me so we can look into the problem yet. So no I haven’t found a solution.

- Glenn

On Feb 6, 2018, at 8:59 AM, Herbert Balagtas <herbert.balagtas at uwaterloo.ca<mailto:herbert.balagtas at uwaterloo.ca>> wrote:

Hi Glen,

Did you ever find a solution for this issue? I have a user on Sierra having similar issues, updated OS and no updates available for Word ver 16.9.1 (180125).
I can print from Excel, however I can’t save a document as PDF and also can’t print from Word, I’m also trying it on a separate admin account than the user.

--

Herbert
From: <mactug-bounces at lists.uwaterloo.ca<mailto:mactug-bounces at lists.uwaterloo.ca>> on behalf of Dani Roloson <daroloso at uwaterloo.ca<mailto:daroloso at uwaterloo.ca>>
Date: Monday, January 29, 2018 at 10:50 AM
To: Mike Patterson <mike.patterson at uwaterloo.ca<mailto:mike.patterson at uwaterloo.ca>>, Glenn Anderson <glenn.anderson at uwaterloo.ca<mailto:glenn.anderson at uwaterloo.ca>>
Cc: "mactug at lists.uwaterloo.ca<mailto:mactug at lists.uwaterloo.ca>" <MacTUG at lists.uwaterloo.ca<mailto:MacTUG at lists.uwaterloo.ca>>
Subject: Re: [MacTUG] Word 2016 print dialog not coming up, OS X 10.13 high sierra

No problems here. Try a new account on the same machine.

10.13.3 17D47 Jan 23/2018
Word  January 26, 2018 16.9.1 (Build 18012504)

<image002.png>
From: mactug-bounces at lists.uwaterloo.ca<mailto:mactug-bounces at lists.uwaterloo.ca> <mactug-bounces at lists.uwaterloo.ca<mailto:mactug-bounces at lists.uwaterloo.ca>> on behalf of Mike Patterson <mpatterson at uwaterloo.ca<mailto:mpatterson at uwaterloo.ca>>
Sent: January 29, 2018 10:37
To: Glenn Anderson
Cc: mactug at lists.uwaterloo.ca<mailto:mactug at lists.uwaterloo.ca>
Subject: Re: [MacTUG] Word 2016 print dialog not coming up, OS X 10.13 high sierra

I've had it happen with Word, I wound up printing from Pages. 10.13.3, latest Office 2016. I don't often print so I didn't try Excel/PPT/etc.

Mike

--
Mike Patterson - Manager, Information Security Operations
Information Security Services, University of Waterloo
+1 519-888-4567, x47178 / mike.patterson at uwaterloo.ca<mailto:mike.patterson at uwaterloo.ca>
Security Operations Centre x41125 / soc at uwaterloo.ca<mailto:soc at uwaterloo.ca>

> On Jan 29, 2018, at 10:18 AM, Glenn Anderson <anderson at uwaterloo.ca<mailto:anderson at uwaterloo.ca>> wrote:
>
> Hi,
>
> I have a user who can’t print from Word as Word’s print dialog doesn’t open/come up. Doing a File Print or Cmd P won’t bring up the print dialog.
>
> The OS, Word are all up to date, the printer system has been reset, new print drivers loaded and so forth. Word preferences reset.
>
> Printing works fine from other apps, including other Office apps, it is just Word that is the problem.
>
> Has anyone encountered such a problem?
>
> Thanks,
>
> Glenn
>
> _______________________________________________
> MacTUG mailing list
> MacTUG at lists.uwaterloo.ca<mailto:MacTUG at lists.uwaterloo.ca>
> https://lists.uwaterloo.ca/mailman/listinfo/mactug

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