[MacTUG] Word 2016 print dialog not coming up, OS X 10.13 high sierra

Mike Patterson mpatterson at uwaterloo.ca
Wed Feb 14 15:02:25 EST 2018 

I didn't find the newer driver made any difference (JasonT and I found it earlier this week).
ACK on the out of paper - when I went to check, I did check all the trays and they all had paper, but it's possible somebody did put some in between me seeing the error, and walking over to it. The legal tray *was* quite low.

Mike

-- 
Mike Patterson - Manager, Information Security Operations
Information Security Services, University of Waterloo
+1 519-888-4567, x47178 / mike.patterson at uwaterloo.ca
Security Operations Centre x41125 / soc at uwaterloo.ca

> On Feb 14, 2018, at 2:30 PM, Glenn Anderson <anderson at uwaterloo.ca> wrote:
> 
> FYI
> 
> Discovered that there is a new print driver version 4.14.0 released Feb 8, 2018. I can’t find a readme for what was fixed, but it might be the case that the/a prior version had problems and this one addresses them.
> 
> http://www.support.xerox.com/support/versalink-b7025-b7030-b7035/file-download/enus.html?operatingSystem=macOS10_13&fileLanguage=en&contentId=140474&from=downloads&viewArchived=false
> 
> I have downloaded and installed it and it prints fine. However it does report that the printer is out of paper when it isn’t.
> 
> I also discovered that the firmware on the printer is also out of date, not sure if that is what is causing the out of paper warning. 
> 
> - Glenn
> 
>> On Feb 14, 2018, at 10:05 AM, Glenn Anderson <anderson at uwaterloo.ca> wrote:
>> 
>> A follow up on this…
>> 
>> Reinstalling Word got printing working again. However the problem has now re-occurred for the user after applying Word updates ( done automatically ). So it is starting to seem to be an issue with some Word update and the person’s setting or something.
>> 
>> Creating a new user account, does allow Word to print ( at least initially ), so maybe the next step is to recreate the users account and see what happens.
>> 
>> - Glenn
>> 
>> 
>> 
>>> On Feb 8, 2018, at 10:23 AM, Herbert Balagtas <herbert.balagtas at uwaterloo.ca> wrote:
>>> 
>>> Hi Glen,
>>>  
>>> I think I went about doing the same troubleshooting steps you did before I gave up yesterday and decided to just reinstall Word, and now everything works!
>>>  
>>> -- 
>>>  
>>> Herbert
>>> From: Glenn Anderson <glenn.anderson at uwaterloo.ca>
>>> Date: Thursday, February 8, 2018 at 9:48 AM
>>> To: Glenn Anderson <glenn.anderson at uwaterloo.ca>
>>> Cc: Herbert Balagtas <herbert.balagtas at uwaterloo.ca>, Dani Roloson <daroloson at uwaterloo.ca>, Mike Patterson <mike.patterson at uwaterloo.ca>, "mactug at lists.uwaterloo.ca" <MacTUG at lists.uwaterloo.ca>
>>> Subject: Re: [MacTUG] Word 2016 print dialog not coming up, OS X 10.13 high sierra
>>>  
>>> Finally had a chance to spend a bit of time trying to resolve this problem.
>>>  
>>> Tried a number of things to clear caches/preferences/reinstall printer and so forth, none worked.
>>>  
>>> Removed Word and did a reinstall ( from Web Store image ) and printing is now working again. Did not have a chance to try updating Word to see if the update was the cause of the problem, but will later today. 
>>>  
>>> As the reinstall of Word/Office is very quick that might be the best solution to try vs trying to figure out what setting or whatever is causing the problem and fixing it.
>>>  
>>> - Glenn
>>>  
>>>  
>>> 
>>> 
>>>> On Feb 6, 2018, at 10:04 AM, Glenn Anderson <glenn.anderson at uwaterloo.ca> wrote:
>>>>  
>>>> The user hasn’t had time to sit down with me so we can look into the problem yet. So no I haven’t found a solution.
>>>>  
>>>> - Glenn
>>>> 
>>>> 
>>>>> On Feb 6, 2018, at 8:59 AM, Herbert Balagtas <herbert.balagtas at uwaterloo.ca> wrote:
>>>>>  
>>>>> Hi Glen,
>>>>>  
>>>>> Did you ever find a solution for this issue? I have a user on Sierra having similar issues, updated OS and no updates available for Word ver 16.9.1 (180125).
>>>>> I can print from Excel, however I can’t save a document as PDF and also can’t print from Word, I’m also trying it on a separate admin account than the user.
>>>>>  
>>>>> -- 
>>>>>  
>>>>> Herbert
>>>>> From: <mactug-bounces at lists.uwaterloo.ca> on behalf of Dani Roloson <daroloso at uwaterloo.ca>
>>>>> Date: Monday, January 29, 2018 at 10:50 AM
>>>>> To: Mike Patterson <mike.patterson at uwaterloo.ca>, Glenn Anderson <glenn.anderson at uwaterloo.ca>
>>>>> Cc: "mactug at lists.uwaterloo.ca" <MacTUG at lists.uwaterloo.ca>
>>>>> Subject: Re: [MacTUG] Word 2016 print dialog not coming up, OS X 10.13 high sierra
>>>>>  
>>>>> No problems here. Try a new account on the same machine.
>>>>>  
>>>>> 10.13.3 17D47 Jan 23/2018
>>>>> Word  January 26, 2018 16.9.1 (Build 18012504)
>>>>>  
>>>>> 
>>>>> <image002.png>
>>>>> From: mactug-bounces at lists.uwaterloo.ca <mactug-bounces at lists.uwaterloo.ca> on behalf of Mike Patterson <mpatterson at uwaterloo.ca>
>>>>> Sent: January 29, 2018 10:37
>>>>> To: Glenn Anderson
>>>>> Cc: mactug at lists.uwaterloo.ca
>>>>> Subject: Re: [MacTUG] Word 2016 print dialog not coming up, OS X 10.13 high sierra
>>>>>  
>>>>> I've had it happen with Word, I wound up printing from Pages. 10.13.3, latest Office 2016. I don't often print so I didn't try Excel/PPT/etc.
>>>>> 
>>>>> Mike
>>>>> 
>>>>> -- 
>>>>> Mike Patterson - Manager, Information Security Operations
>>>>> Information Security Services, University of Waterloo
>>>>> +1 519-888-4567, x47178 / mike.patterson at uwaterloo.ca
>>>>> Security Operations Centre x41125 / soc at uwaterloo.ca
>>>>> 
>>>>> > On Jan 29, 2018, at 10:18 AM, Glenn Anderson <anderson at uwaterloo.ca> wrote:
>>>>> > 
>>>>> > Hi,
>>>>> > 
>>>>> > I have a user who can’t print from Word as Word’s print dialog doesn’t open/come up. Doing a File Print or Cmd P won’t bring up the print dialog. 
>>>>> > 
>>>>> > The OS, Word are all up to date, the printer system has been reset, new print drivers loaded and so forth. Word preferences reset.
>>>>> > 
>>>>> > Printing works fine from other apps, including other Office apps, it is just Word that is the problem. 
>>>>> > 
>>>>> > Has anyone encountered such a problem? 
>>>>> > 
>>>>> > Thanks,
>>>>> > 
>>>>> > Glenn
>>>>> > 
>>>>> > _______________________________________________
>>>>> > MacTUG mailing list
>>>>> > MacTUG at lists.uwaterloo.ca
>>>>> > https://lists.uwaterloo.ca/mailman/listinfo/mactug
>>>>> 
>>>>> 
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