[MacTUG] FYI: Sierra Macos update and MS Office 2016 problem

[m3griffi]

The thread of my co-worker and I solving this issue, for prosperity.

Marlon


On 08/23/2017 03:45 PM, Vu Huynh wrote:
> Hello Marlon,
> 
> For your reference, if you run into the same issue like I described, tell your user to go here, download the update and apply it fixes the problem.
> https://support.microsoft.com/en-us/help/3074482/office-2016-for-mac-july-28--2015-update
> 
> Regards,
> ===================================================================
> Vu Hoang Huynh
> 
> 
> -----Original Message-----
> From: m3griffi [mailto:m3griffi at uwaterloo.ca]
> Sent: Wednesday, August 23, 2017 3:00 PM
> To: Vu Huynh <vhhuynh at uwaterloo.ca>
> Subject: Re: Mac problem
> 
> Sounds good.
> 
> 
> On 08/23/2017 02:45 PM, Vu Huynh wrote:
>> Hello Marlon,
>>
>> We did exactly what you suggested and Mac OS X Sierra apparently have a bug in their OS. This is a known problem with Sierra and one of the recommendation is to apply the Microsoft update to fix the problem, which is what we are doing right now. If not, we'll have to go back to MS Office 2011 until the problem is resolved.
>>
>> Regards,
>> ===================================================================
>> Vu Hoang Huynh
>> >>
>> -----Original Message-----
>> From: m3griffi [mailto:m3griffi at uwaterloo.ca]
>> Sent: Wednesday, August 23, 2017 2:44 PM
>> To: Vu Huynh <vhhuynh at uwaterloo.ca>
>> Subject: Re: Mac problem
>>
>> Hi Vu,
>>
>> Did you uninstall 2011 before installing 2016? You shouldn't need to but you can never tell, especially after updating over an older OS.
>>
>> I would:
>> * uninstall 2011
>> * uninstall 2016
>> * reboot the mac to clear any running MS processes
>> * reinstall 2016
>> * run the other IST utility on the disk image, that sets the office
>> license
>> * if any app, i.e. word or excel, opens without any problems, update office.
>>
>> Hope this helps. If you still are having problems, give me a call.
>> Marlon x38146
>>
>>
>> On 08/23/2017 02:34 PM, Vu Huynh wrote:
>>>
>>> Hello Marlon,
>>>
>>> One of our faculty member, Prof. Rob Duimering, just upgraded his Mac from Yosemite to Sierra and his MS Office 2011 wasn’t working correctly. So we tried to install MS Office 2016 for him and currently MS Office 2016 won’t work neither. When we try to start the program it said it encounters some problem and needs to restart the application and it stays in that loop.
>>>
>>> Any suggestions ?
>>>
>>> Regards,
>>> ===================================================================
>>> Vu Hoang Huynh