[MacTUG] MS Remote Desktop Connection license expiry?

Mon Mar 16 15:42:41 EDT 2009

Hi Marlon

Our instructions,

http://www.environment.uwaterloo.ca/computing/services/wts/index.html

Look similar to what stephen has suggested. To my knowledge it is working when students ask for help. It is funny, it pretty much is word for word, but I do not think we got that info from there, I think we read about the solution somewhere else, perhaps they did too, ha ha.

Stephen, that appzapper looks neat.

On 16/03/09 12:14 PM, "Stephen Markan" <smarkan at ist.uwaterloo.ca> wrote:

Did you try using appzapper to see if that cleans things up?

http://www.appzapper.com/

On Mon, Mar 16, 2009 at 10:30 AM, Marlon A. Griffith <m3griffi at engmail.uwaterloo.ca> wrote:
Hi Stephen,

An results update.

Thanks for the great info. I tried it and it still doesn't work because there is a hidden file somewhere that uninstalling from the normal locations doesn't get. I know that is the case because the installer still thinks my install is an upgrade.

Here are the folders that I checked:

- /Library/Application Support
- /Library/Preferences

- admin_user/Library/Application Support
- admin_user/Library/Preferences
- admin_user/Documents/RDConnections

- admin_user/Library/Application Support
- admin_user/Library/Preferences
- admin_user/Documents/RDConnections

- /Users/shared/Microsoft

At moments like this, I really do feel MS products are viral!

Marlon

Stephen Markan wrote:
> Seems you have to fully uninstall and then delete the file I suggested....
>
> http://kb.wisc.edu/helpdesk/page.php?id=4913
>
> WAF - Fixing Connection Problems
>
> This document explains how to resolve problems connecting to the WAF from
> Windows or Mac OS X.
>
> WAF Connection Problems
>
> Windows or Mac users may experience problems connecting to the WAF if the
> Terminal Server Client Access License (CAL) of the Remote Desktop Client
> becomes corrupted.
>
> Possible error messages
>
> The remote session was disconnected because the local computer's client
> access license could not be upgraded or renewed. Please contact the server
> administrator.
> The remote computer disconnected the session because of an error in the
> licensing protocol. Please try connecting to the remote computer again or
> contact your server administrator.
> The remote session was disconnected because there were network problems
> during the licensing protocol. Please try connecting to the remote computer
> again.
> A licensing error occurred while the client was attempting to connect.
> (Licensing timed out.) Please try connecting to the remote computer again.
> The remote session was disconnected because there are no Terminal Server
> client access licenses available for this computer. Please contact the
> server administrator.
> The remote session was disconnected because there are no Terminal Server
> License Servers available to provide a license. Please contact the server
> administrator.
> Because of a security error, the client could not connect to the terminal
> server. After making sure that you are logged on to the network, try
> connecting to the server again.
> Windows Instructions
>
> Open the Windows Registry Editor by entering the command regedit32.exe in
> the Run command box under the Start Menu.
> Navigate to the Registry Key
> HKEY_LOCAL_MACHINE\Software\Microsoft\MSLicensing
> Delete the MSLicensing key and its subkeys.
> Reboot the computer.
> Mac Instructions
>
> Uninstall the Microsoft Remote Desktop Connection client completely.
> Reboot the computer.
> Remove the Terminal Server license by deleting the contents of the
> /Users/Shared/Microsoft/RDC Crucial Server Information/RDC GLOBAL DATA
> directory.
> Reboot the computer.
> Re-install the Remote Desktop Connection client.
>
> On Wed, Mar 11, 2009 at 3:01 PM, Marlon A. Griffith <
> m3griffi at engmail.uwaterloo.ca> wrote:
>
>> Outcomes thus far:
>>
>> Stephen - unfortunately, it did not work
>>
>> Dani- thanks for the reference; I had found another open source client as
>> well... CoRD, http://cord.sourceforge.net/
>>
>> Marko - unfortunately, that is the program the students are having problems
>> with.
>>
>> Marlon
>>
>>
>> Stephen Markan wrote:
>>> I think I fixed it was by deleting the following information:
>>>
>>>  MacHD/Users/Shared/Microsoft/RDC Crucial Server Information/
>>>
>>>
>>> I don't have my Mac here so I can't confirm that this was the correct
>> path
>>> On Wed, Mar 11, 2009 at 10:16 AM, Marlon A. Griffith <
>>> m3griffi at engmail.uwaterloo.ca> wrote:
>>>
>>>> Hello all,
>>>>
>>>> The mac MS RDC client is free. However, after a certain period, users
>> get a
>>>> message saying that their license has expired. Engineering's server
>> license
>>>> is a site license, and thus fine. On the windows side, this happens
>> after
>>>> 120 days. However, there is a registry key that you must reset to get
>> the
>>>> client connecting to the terminal server again.
>>>>
>>>> On the mac side, I suspect there is a plist file buried in the system
>>>> somewhere that holds this information. I could not find it. If anyone
>> has
>>>> solved this situation, how?
>>>>
>>>>
>>>> tia,
>>>> Marlon, x38146
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