[MacTUG] MS Remote Desktop Connection license expiry?

Tue Mar 17 15:49:18 EDT 2009

Hi Stephen and Don,

I have tried this process at least 5 times using appzapper and then another app, that is free, appcleaner. They both got the three main files but not, unfortunately, the subsiduary files. I removed those by hand. Finally, I still get prompted to upgrade the program and not install it. I will take that to mean that MS doesn't like me and I will advise students to use another program.

Thanks again,
Marlon

Donald Duff-McCracken wrote:
> Hi Marlon
> 
> Our instructions,
> 
> http://www.environment.uwaterloo.ca/computing/services/wts/index.html
> 
> Look similar to what stephen has suggested. To my knowledge it is working when students ask for help. It is funny, it pretty much is word for word, but I do not think we got that info from there, I think we read about the solution somewhere else, perhaps they did too, ha ha.
> 
> Stephen, that appzapper looks neat.
> 
> 
> On 16/03/09 12:14 PM, "Stephen Markan" <smarkan at ist.uwaterloo.ca> wrote:
> 
> Did you try using appzapper to see if that cleans things up?
> 
> http://www.appzapper.com/
> 
> On Mon, Mar 16, 2009 at 10:30 AM, Marlon A. Griffith <m3griffi at engmail.uwaterloo.ca> wrote:
> Hi Stephen,
> 
> An results update.
> 
> Thanks for the great info. I tried it and it still doesn't work because there is a hidden file somewhere that uninstalling from the normal locations doesn't get. I know that is the case because the installer still thinks my install is an upgrade.
> 
> Here are the folders that I checked:
> 
> - /Library/Application Support
> - /Library/Preferences
> 
> - admin_user/Library/Application Support
> - admin_user/Library/Preferences
> - admin_user/Documents/RDConnections
> 
> - admin_user/Library/Application Support
> - admin_user/Library/Preferences
> - admin_user/Documents/RDConnections
> 
> - /Users/shared/Microsoft
> 
> At moments like this, I really do feel MS products are viral!
> 
> Marlon
> 
> 
> Stephen Markan wrote:
>> Seems you have to fully uninstall and then delete the file I suggested....
>>
>> http://kb.wisc.edu/helpdesk/page.php?id=4913
>>
>> WAF - Fixing Connection Problems
>>
>> This document explains how to resolve problems connecting to the WAF from
>> Windows or Mac OS X.
>>
>> WAF Connection Problems
>>
>> Windows or Mac users may experience problems connecting to the WAF if the
>> Terminal Server Client Access License (CAL) of the Remote Desktop Client
>> becomes corrupted.
>>
>> Possible error messages
>>
>> The remote session was disconnected because the local computer's client
>> access license could not be upgraded or renewed. Please contact the server
>> administrator.
>> The remote computer disconnected the session because of an error in the
>> licensing protocol. Please try connecting to the remote computer again or
>> contact your server administrator.
>> The remote session was disconnected because there were network problems
>> during the licensing protocol. Please try connecting to the remote computer
>> again.
>> A licensing error occurred while the client was attempting to connect.
>> (Licensing timed out.) Please try connecting to the remote computer again.
>> The remote session was disconnected because there are no Terminal Server
>> client access licenses available for this computer. Please contact the
>> server administrator.
>> The remote session was disconnected because there are no Terminal Server
>> License Servers available to provide a license. Please contact the server
>> administrator.
>> Because of a security error, the client could not connect to the terminal
>> server. After making sure that you are logged on to the network, try
>> connecting to the server again.
>> Windows Instructions
>>
>> Open the Windows Registry Editor by entering the command regedit32.exe in
>> the Run command box under the Start Menu.
>> Navigate to the Registry Key
>> HKEY_LOCAL_MACHINE\Software\Microsoft\MSLicensing
>> Delete the MSLicensing key and its subkeys.
>> Reboot the computer.
>> Mac Instructions
>>
>> Uninstall the Microsoft Remote Desktop Connection client completely.
>> Reboot the computer.
>> Remove the Terminal Server license by deleting the contents of the
>> /Users/Shared/Microsoft/RDC Crucial Server Information/RDC GLOBAL DATA
>> directory.
>> Reboot the computer.
>> Re-install the Remote Desktop Connection client.
>>
>> On Wed, Mar 11, 2009 at 3:01 PM, Marlon A. Griffith <
>> m3griffi at engmail.uwaterloo.ca> wrote:
>>
>>> Outcomes thus far:
>>>
>>> Stephen - unfortunately, it did not work
>>>
>>> Dani- thanks for the reference; I had found another open source client as
>>> well... CoRD, http://cord.sourceforge.net/
>>>
>>> Marko - unfortunately, that is the program the students are having problems
>>> with.
>>>
>>> Marlon
>>>
>>>
>>> Stephen Markan wrote:
>>>> I think I fixed it was by deleting the following information:
>>>>
>>>>  MacHD/Users/Shared/Microsoft/RDC Crucial Server Information/
>>>>
>>>>
>>>> I don't have my Mac here so I can't confirm that this was the correct
>>> path
>>>> On Wed, Mar 11, 2009 at 10:16 AM, Marlon A. Griffith <
>>>> m3griffi at engmail.uwaterloo.ca> wrote:
>>>>
>>>>> Hello all,
>>>>>
>>>>> The mac MS RDC client is free. However, after a certain period, users
>>> get a
>>>>> message saying that their license has expired. Engineering's server
>>> license
>>>>> is a site license, and thus fine. On the windows side, this happens
>>> after
>>>>> 120 days. However, there is a registry key that you must reset to get
>>> the
>>>>> client connecting to the terminal server again.
>>>>>
>>>>> On the mac side, I suspect there is a plist file buried in the system
>>>>> somewhere that holds this information. I could not find it. If anyone
>>> has
>>>>> solved this situation, how?
>>>>>
>>>>>
>>>>> tia,
>>>>> Marlon, x38146
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> 
> 
> ------------------------------------
> Donald Duff-McCracken
> Technical Services Manager
> Mapping, Analysis & Design
> Faculty of Environmental Studies
> University of Waterloo
> (519) 888-4567 x32151
> http://www.fes.uwaterloo.ca/computing/people/don.html