If you have a user to upgraded to iOS 8 and now wants to go back, it sounds like Apple is providing a way to downgrade back to iOS 7 after upgrading to iOS 8 for at least a short while. http://www.cultofmac.com/297090/regret-updating-ios-8-can-still-downgrade/ Glenn Anderson IST University of Waterloo 518-888-4567 x33327