[MacTUG] Patch for WCMS production sites - September 18

[Carol Lu]

What is happening? All WCMS production sites are receiving a patch intended to fix the 500 errors that have been intermittently occurring, which had required users to clear their browser cache/cookies or switch browsers to continue to use sites.



When is this happening? The patch will be applied between 9:00 a.m. and 10:00 a.m. on Friday, September 18.



What you need to do before this begins: No special preparations are required. Sites will remain available. The only change will be to the way session cookies are handled, which should have no impact on day-to-day site use.



What you need to do after the patching is complete: Restart any browser(s) you have open, to ensure the legacy cookies are cleared. Report if the issue persists.



Questions or concerns? Please submit to rt-ist-wcms at rt.uwaterloo.ca<mailto:rt-ist-wcms at rt.uwaterloo.ca> or the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca>, ext. 44357.

Recipients of this message: uwweb, isthd, faccus, ist-staff, admin-support, ctsc, ucist, mactug, MSC, SSO, Bulletin


Carol Lu
Computing Consultant, Digital Communications
Information Systems & Technology
University of Waterloo
519-888-4567 ext. 40280


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