[MacTUG] Resolved: Wireless connectivity issues - February 24

[Carol Lu]

Resolved: A stale configuration profile is the cause of the remaining issues and requires user intervention to resolve.

What do users need to do? Users need to remove saved eduroam network profiles from their device in order to re-connect to the wireless network: https://uwaterloo.teamdynamix.com/TDClient/1804/Portal/KB/ArticleDet?ID=99040.

Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.


Carol Lu
Computing Consultant, Digital Communications
Information Systems & Technology
University of Waterloo
519-888-4567 ext. 40280



________________________________
From: Carol Lu
Sent: Monday, February 24, 2020 9:28 AM
To: UWweb at lists.uwaterloo.ca; isthd at lists.uwaterloo.ca; faccus at lists.uwaterloo.ca; ist-staff at lists.uwaterloo.ca; admin-support at lists.uwaterloo.ca; ctsc at lists.uwaterloo.ca; ucist at lists.uwaterloo.ca; mactug at mailman.uwaterloo.ca; MSC MarComm; SSO Digital Communications; Daily Bulletin; ist-news at lists.uwaterloo.ca
Subject: Wireless connectivity issues - February 24


What is happening? The eduroam SSL certificate was renewed as announced on Friday February 21. The new configuration did not load on two of the wireless authentication servers which presented some users with the expired certificate. The expired certificate issue has been resolved, however some users are still unable to connect. IST is continuing to investigate. Users are encouraged to open a support ticket by emailing rt at uwaterloo.ca<mailto:rt at uwaterloo.ca>.

What is the impact to users? Users may have issues connecting and authenticating to the wireless network.

Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.

Recipients of this message: uwweb, isthd, faccus, ist-staff, admin-support, ctsc, ucist, mactug, MSC, SSO, Daily Bulletin, ist-news


Carol Lu
Computing Consultant, Digital Communications
Information Systems & Technology
University of Waterloo
519-888-4567 ext. 40280

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