[MacTUG] Revised: “No GUID” message when logging into WCMS sites - November 18

[Carol Lu]

What is happening? An issue when logging into WCMS sites may cause an error message “No GUID for username…” to appear. IST is aware of the issue and is investigating.


What is the impact? This issue may prevent some users from accessing certain types of authenticated web forms or authentication-required web sites when the message appears. Affected users may find that clearing the browser cache and trying to log in again will work, as the problem is intermittent.


Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.


Recipients of this message: isthd, ist-staff, ctsc, faccus, admin-support, ucist, UWweb, mactug, Daily Bulletin, SSO, ist-news


Carol Lu
Computing Consultant, Digital Communications
Information Systems & Technology
University of Waterloo
519-888-4567 ext. 40280



________________________________
From: Carol Lu
Sent: Monday, November 18, 2019 3:34 PM
To: isthd at lists.uwaterloo.ca; ist-staff at lists.uwaterloo.ca; ctsc at lists.uwaterloo.ca; faccus at lists.uwaterloo.ca; admin-support at lists.uwaterloo.ca; ucist at lists.uwaterloo.ca; UWweb at lists.uwaterloo.ca; mactug at mailman.uwaterloo.ca; Daily Bulletin; SSO Digital Communications; ist-news at uwaterloo.ca
Subject: “No GUID” message when logging into WCMS sites - November 18


What is happening? An issue when logging into WCMS sites may cause an error message “No GUID for username…” to appear. IST is aware of the issue and is investigating.  This issue may prevent some users from accessing certain types of authenticated web forms or authentication-required web sites when the message appears. Affected users may find that clearing the browser cache and trying to log in again will work, as the problem is intermittent.



Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.


Recipients of this message: isthd, ist-staff, ctsc, faccus, admin-support, ucist, UWweb, mactug, Daily Bulletin, SSO, ist-news


Carol Lu
Computing Consultant, Digital Communications
Information Systems & Technology
University of Waterloo
519-888-4567 ext. 40280

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