[MacTUG] Apple Device Enrolment Program with devices purchased from different vendors

[Devon Merner]

I might contact campus tech and ask them about that.


I found a lot of references on how to manually add devices using Configurator 2.0 but it only seems to apply to iOS 11+ devices and Apple TVs.  They don't seem to have an equivalent for Macs.

________________________________
From: Glenn Anderson
Sent: Wednesday, January 9, 2019 2:42:08 PM
To: Devon Merner
Cc: MacTUG ‎[mactug at mailman.uwaterloo.ca]‎
Subject: Re: [MacTUG] Apple Device Enrolment Program with devices purchased from different vendors

Hi Devon,

Just an initial comment on this…

In doing some searching on Devices Not Purchased Directly From Apple, I found the following:

"What About Devices Not Purchased Directly From Apple?

The answer gets a little tricker. As mentioned above, devices not purchased through an Apple business account aren’t eligible. The good news is that many equipment vendors purchase the devices themselves through their own Apple business account, meaning that any devices purchased through these vendors is potentially eligible."

———

I would assume that UW purchasing itself or Campus Tech would have an Apple business account through which they were purchasing the Macs.

It also states the following:

"How To Add Existing Devices To DEP

With the release of Apple Business Manager, it is now possible for customers to associate Apple customer and Apple reseller numbers to a DEP account. Previously, customers were required to contact Apple to have this action performed for them.”

I assume that “customers” here refers to UW purchasing or Campus Tech.



On Jan 9, 2019, at 1:23 PM, Devon Merner <dmerner at uwaterloo.ca<mailto:dmerner at uwaterloo.ca>> wrote:

Has anyone experienced dealing with DEP in regards to Macs purchased through a vendor instead of directly from Apple?

Most of our Mac fleet was purchased via vendors like Telecom Computers or Campus Tech and aren't able to be assigned to an MDM server via DEP (I get a NOT_ACCESSIBLE error).

Some people online say that they might be addable to DEP with the right information from Apple but I'm not entirely sure.  These machines date back to 2012 but no earlier if that matters.

If we aren't able to add our machines via DEP then that will really mess up our deployment since DEP is required to automatically trust the MDM profile (which is required in order to install configuration profiles that install drivers/kexts on the Mac) which we can't automate at all outside of DEP.


--
Devon Merner
Information Technology Specialist – Teaching and Operations
CSCF – David R. Cheriton School of Computer Science
519-888-4567 x37797 – DC 2560A
University of Waterloo

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