[MacTUG] RESOLVED: WCMS sites intermittently unavailable - June 20

[Natasha Jennings]

RESOLVED: WCMS sites are available. Content maintainers can log back into their sites and resume content creation/edits as normal.

Missing site content: IST is working to restore missing site content. This process could take several hours. Please note, content created or edited between 2:00 and 7:00 p.m. yesterday (June 20) is lost and will need to be recreated. Web form submissions received during this window are also lost.

We apologize for any inconvenience this outage may have caused.

Questions or concerns? Please submit to rt-ist-wcms at rt.uwaterloo.ca<mailto:rt-ist-wcms at rt.uwaterloo.ca> or the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca>, ext. 44357.

Recipients of this message:  uwweb, isthd, faccus, ist-staff, admin-support, ctsc, ucist, mactug, MSC, SSO, Bulletin

Natasha Jennings
Communications Officer
Information Systems & Technology (IST)
University of Waterloo
519-888-4567 ext. 47951
[university-of-waterloo-logo-esig]

From: Natasha Jennings
Sent: Tuesday, June 21, 2016 9:06 AM
To: UWweb at lists.uwaterloo.ca; isthd at lists.uwaterloo.ca; faccus at lists.uwaterloo.ca; ist-staff at lists.uwaterloo.ca; admin-support at lists.uwaterloo.ca; ctsc at lists.uwaterloo.ca; ucist at lists.uwaterloo.ca; mactug at lists.uwaterloo.ca; Elizabeth Mary Rogers <em2rogers at uwaterloo.ca>; Kayla Snyder <kayla.snyder at uwaterloo.ca>; Daily Bulletin <bulletin at uwaterloo.ca>
Subject: THIRD UPDATE: WCMS sites intermittently unavailable - June 20

THIRD UPDATE: WCMS sites are currently unavailable. Once restored, please continue to refrain from creating or editing content until further notice.

Thank you for your patience.

Questions or concerns? Please submit to rt-ist-wcms at rt.uwaterloo.ca<mailto:rt-ist-wcms at rt.uwaterloo.ca> or the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca>, ext. 44357.

Recipients of this message:  uwweb, isthd, faccus, ist-staff, admin-support, ctsc, ucist, mactug, MSC, SSO, Bulletin


Natasha Jennings
Communications Officer
Information Systems & Technology (IST)
University of Waterloo
519-888-4567 ext. 47951
[university-of-waterloo-logo-esig]

From: Natasha Jennings
Sent: Monday, June 20, 2016 5:09 PM
To: 'rt-serviceupdates at rt.uwaterloo.ca' <rt-serviceupdates at rt.uwaterloo.ca<mailto:rt-serviceupdates at rt.uwaterloo.ca>>
Subject: SECOND UPDATE: WCMS sites intermittently unavailable - June 20

From: faccus-bounces at lists.uwaterloo.ca<mailto:faccus-bounces at lists.uwaterloo.ca> [mailto:faccus-bounces at lists.uwaterloo.ca] On Behalf Of Natasha Jennings
Sent: Monday, June 20, 2016 5:07 PM
To: UWweb at lists.uwaterloo.ca<mailto:UWweb at lists.uwaterloo.ca>; isthd at lists.uwaterloo.ca<mailto:isthd at lists.uwaterloo.ca>; faccus at lists.uwaterloo.ca<mailto:faccus at lists.uwaterloo.ca>; ist-staff at lists.uwaterloo.ca<mailto:ist-staff at lists.uwaterloo.ca>; admin-support at lists.uwaterloo.ca<mailto:admin-support at lists.uwaterloo.ca>; ctsc at lists.uwaterloo.ca<mailto:ctsc at lists.uwaterloo.ca>; ucist at lists.uwaterloo.ca<mailto:ucist at lists.uwaterloo.ca>; mactug at lists.uwaterloo.ca<mailto:mactug at lists.uwaterloo.ca>; Kayla Snyder <kayla.snyder at uwaterloo.ca<mailto:kayla.snyder at uwaterloo.ca>>; Elizabeth Mary Rogers <em2rogers at uwaterloo.ca<mailto:em2rogers at uwaterloo.ca>>; Daily Bulletin <bulletin at uwaterloo.ca<mailto:bulletin at uwaterloo.ca>>
Subject: [Faccus] SECOND UPDATE: WCMS sites intermittently unavailable - June 20

SECOND UPDATE: IST is working to restore website backups overnight. A status update, including the impact on recently added/edited site content, will be provided tomorrow morning once this process completes.

Please continue to refrain from creating or editing any content until further notice. Thank you for your patience as we work to resolve this issue.

Questions or concerns? Please submit to rt-ist-wcms at rt.uwaterloo.ca<mailto:rt-ist-wcms at rt.uwaterloo.ca> or the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca>, ext. 44357.

Recipients of this message:  uwweb, isthd, faccus, ist-staff, admin-support, ctsc, ucist, mactug, MSC, SSO, Bulletin


Natasha Jennings
Communications Officer
Information Systems & Technology (IST)
University of Waterloo
519-888-4567 ext. 47951


From: Natasha Jennings
Sent: Monday, June 20, 2016 2:58 PM
To: UWweb at lists.uwaterloo.ca<mailto:UWweb at lists.uwaterloo.ca>; isthd at lists.uwaterloo.ca<mailto:isthd at lists.uwaterloo.ca>; faccus at lists.uwaterloo.ca<mailto:faccus at lists.uwaterloo.ca>; ist-staff at lists.uwaterloo.ca<mailto:ist-staff at lists.uwaterloo.ca>; admin-support at lists.uwaterloo.ca<mailto:admin-support at lists.uwaterloo.ca>; ctsc at lists.uwaterloo.ca<mailto:ctsc at lists.uwaterloo.ca>; ucist at lists.uwaterloo.ca<mailto:ucist at lists.uwaterloo.ca>; mactug at lists.uwaterloo.ca<mailto:mactug at lists.uwaterloo.ca>; Kayla Snyder <kayla.snyder at uwaterloo.ca<mailto:kayla.snyder at uwaterloo.ca>>; Elizabeth Mary Rogers <em2rogers at uwaterloo.ca<mailto:em2rogers at uwaterloo.ca>>; Daily Bulletin <bulletin at uwaterloo.ca<mailto:bulletin at uwaterloo.ca>>
Subject: UPDATE: WCMS sites intermittently unavailable - June 20

UPDATE: WCMS sites have been restored. However, there are still issues logging into sites and/or reports of missing content.

If you are able to log in to your WCMS site, please refrain from creating or editing any content until further notice.

Additional communications will be shared when available.

Questions or concerns? Please submit to rt-ist-wcms at rt.uwaterloo.ca<mailto:rt-ist-wcms at rt.uwaterloo.ca> or the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca>, ext. 44357.

Recipients of this message:  uwweb, isthd, faccus, ist-staff, admin-support, ctsc, ucist, mactug, MSC, SSO, Bulletin


Natasha Jennings
Communications Officer
Information Systems & Technology (IST)
University of Waterloo
519-888-4567 ext. 47951


From: Natasha Jennings
Sent: Monday, June 20, 2016 2:25 PM
To: UWweb at lists.uwaterloo.ca<mailto:UWweb at lists.uwaterloo.ca>; isthd at lists.uwaterloo.ca<mailto:isthd at lists.uwaterloo.ca>; faccus at lists.uwaterloo.ca<mailto:faccus at lists.uwaterloo.ca>; ist-staff at lists.uwaterloo.ca<mailto:ist-staff at lists.uwaterloo.ca>; admin-support at lists.uwaterloo.ca<mailto:admin-support at lists.uwaterloo.ca>; ctsc at lists.uwaterloo.ca<mailto:ctsc at lists.uwaterloo.ca>; ucist at lists.uwaterloo.ca<mailto:ucist at lists.uwaterloo.ca>; mactug at lists.uwaterloo.ca<mailto:mactug at lists.uwaterloo.ca>; Kayla Snyder <kayla.snyder at uwaterloo.ca<mailto:kayla.snyder at uwaterloo.ca>>; Elizabeth Mary Rogers <em2rogers at uwaterloo.ca<mailto:em2rogers at uwaterloo.ca>>; Daily Bulletin <bulletin at uwaterloo.ca<mailto:bulletin at uwaterloo.ca>>
Subject: WCMS sites intermittently unavailable - June 20

What is happening? WCMS sites are intermittently unavailable.

What is the impact? Sites may not be visible to site visitors, and/or content maintainers may not be able to log in to or edit site content.

IST is investigating the issue.

Questions or concerns? Please submit to rt-ist-wcms at rt.uwaterloo.ca<mailto:rt-ist-wcms at rt.uwaterloo.ca> or the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca>, ext. 44357.

Recipients of this message:  uwweb, isthd, faccus, ist-staff, admin-support, ctsc, ucist, mactug, MSC, SSO, Bulletin


Natasha Jennings
Communications Officer
Information Systems & Technology (IST)
University of Waterloo
519-888-4567 ext. 47951


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.uwaterloo.ca/pipermail/mactug/attachments/20160621/4b73b114/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 5807 bytes
Desc: image001.png
URL: <http://lists.uwaterloo.ca/pipermail/mactug/attachments/20160621/4b73b114/attachment-0001.png>