[MacTUG] COMPLETE: Upcoming telephone maintenance - June 26-28

[Natasha Jennings]

What is happening? The telephone upgrade was successfully completed. Details about the work and troubleshooting tips for persisting issues can be found at: https://uwaterloo.ca/information-systems-technology/news/upcoming-telephone-system-maintenance-june-26-june-28


Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.


Recipients of this message: isthd, ist-staff, admin-support, faccus, mactug, ctsc, ucist, MSC, SSO


Natasha Jennings
Communications Officer
Information Systems & Technology (IST)
University of Waterloo
519-888-4567 ext. 47951
[university-of-waterloo-logo-esig]

From: Natasha Jennings
Sent: Thursday, June 25, 2015 9:14 AM
To: isthd at lists.uwaterloo.ca; ist-staff at lists.uwaterloo.ca; admin-support at lists.uwaterloo.ca; faccus at lists.uwaterloo.ca; mactug at lists.uwaterloo.ca; ctsc at lists.uwaterloo.ca; ucist at lists.uwaterloo.ca
Subject: REMINDER: Upcoming telephone maintenance - June 26-28

What is happening? The campus telephone equipment installed in January 1997<http://www.bulletin.uwaterloo.ca/1997/jan/24fr.html> will be replaced.
When is this happening? Friday, June 26 starting at 5:00 p.m. through to the afternoon of Sunday June 28.
What is the impact? This is a significant upgrade and there will be times when no phone service is available. While it is expected that there will be partial/intermittent phone service for much of the weekend, once the work commences, there are no guarantees of phone service (dial tone) until the work is completed.
Why is it being done? The existing equipment is becoming difficult to maintain and support and all phones on campus rely on service from one physical location. The new equipment will ensure that we are on a supported path with the vendor (Avaya) and will reduce the dependency on the main campus telephone room by providing fully redundant services for IP-based phones (traditional/digital phones still rely on copper wiring that terminates in the main telephone room).
Project updates, including confirmation of completion of work, will be posted on the IST Notice Board, https://uwaterloo.ca/ist.
Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.

Recipients of this message: isthd, ist-staff, admin-support, faccus, mactug, ctsc, ucist


Natasha Jennings
Communications Officer
Information Systems & Technology (IST)
University of Waterloo
519-888-4567 ext. 47951
[university-of-waterloo-logo-esig]


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.uwaterloo.ca/pipermail/mactug/attachments/20150629/d3612809/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 5807 bytes
Desc: image001.png
URL: <http://lists.uwaterloo.ca/pipermail/mactug/attachments/20150629/d3612809/attachment.png>