[MacTUG] The IST Service Desk (CHIP) will be closed - November 28 (12:00 pm - 4:30 pm)

[Heather Wey]

What is happening? The IST Service Desk (CHIP) will be closed during the move to East Campus 2. More details are listed in a previous communication included below.

When is this happening? November 28, 12:00 noon - 4:30 pm

What is the impact to users? IST Service Desk (CHIP) services will be unavailable. Client Services and Instructional Technology and Multimedia Services staff will also be moving on the afternoon of November 28 and will not have immediate access to email.

What should users do if they require assistance during the closure? Please email request at uwaterloo.ca<mailto:request at uwaterloo.ca> or call ext.84357 and we will get back to you as soon as we can.


Questions/concerns? Please contact the IST Service Desk (CHIP), helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext 84357.

Recipients of this message: uwweb, isthd, faccus, ist-staff, admin-support, ctsc, ucist, mactug, MSC, SSO, Bulletin


Heather Wey
IST Communications
University of Waterloo
519-888-4567 x45878


Sent: Friday, November 14, 2014 10:32 AM
Subject: The IST Service Desk (CHIP) is moving - November 28

What is happening? The IST Service Desk (CHIP) is moving from its current location in Math & Computer (MC 1052) to East Campus 2 (EC2 foyer).

When is this happening? November 28 at 1:00 pm

What services does this affect? See list below. Note that media resources including podium key administration, Scantron exam (OMR) scanning, and exam marking will continue to be offered in MC 1052 until the end of the fall term. It is recommended that users visit the Davis Centre Service Desk for most computer related issues.

Service desk locations and services:

Davis Centre Service Desk (DC Library)

*         PC hardware and software troubleshooting

*         Software installation

*         Malware removal

*         Basic WatIAM troubleshooting

*         Basic network troubleshooting

*         Email configuration and setup

Residence IT Service Desk (Village 1)

*         PC hardware and software troubleshooting

*         Software installation

*         Malware removal

*         Basic WatIAM troubleshooting

*         Basic network troubleshooting

*         Email configuration and setup

*         Residence network troubleshooting

IST Service Desk (East Campus 2)

*         Advanced WatIAM troubleshooting

*         Advanced network troubleshooting

*         BlackBerry setup

*         Licensed software distribution

*         Self-serve flatbed scanner

*         Scantron exam (OMR) scanning (as of January 2015)

*         Exam marking public workstations (as of January 2015)

CHIP (MC 1052)

*         Scantron exam (OMR) scanning (until January 2015)

*         Exam marking public workstations (until January 2015)

*         Media resources & podium key administration (new location TBA)


Questions/concerns? Please contact the IST Service Desk (CHIP), helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext 84357.

Recipients of this message: uwweb, isthd, faccus, ist-staff, admin-support, ctsc, ucist, mactug, MSC, SSO, Bulletin



Heather Wey
IST Communications
University of Waterloo
519-888-4567 x35878

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