[MacTUG] Important FYI: Message regarding changes to Connect

[Trevor Bain]

To: FACCUS, MacTUG, ISThd, Academic Support Representatives

Below is the text of an email that has been drafted to be sent to all Connect email accounts at the end of the day on March 29th. We are sending this to provide you with some advance notice of the text so that you have a chance to review the content and contact us if you have questions.

Information will be posted on the IST website at http://ist.uwaterloo.ca/connectinfo and will be linked from the IST Notice Board (http://ist.uwaterloo.ca). Content will be updated continually over the next 2+ weeks and will include resources for both account holders and support staff.

Trevor

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Trevor Bain, IST
University of Waterloo
519-888-4567 x33738
etbain at uwaterloo.ca<mailto:etbain at uwaterloo.ca>
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This email is being sent to everyone with a Connect Exchange account at the University of Waterloo. Connect provides email and calendar services to many people in the University of Waterloo community. Changes are coming to how you log in to your email and calendar account on Connect.

On the evening of Tuesday, April 10th, 2012, Connect will be switched over to use Nexus for authentication. That means a different account (your Nexus account) will be used to log in to your email and calendar on Connect. This change is being made as part of the campus project migrating ADS accounts and services to the NEXUS Active Directory.

How will this change affect you? This change requires action on your behalf if:


1.       You don't know your Nexus password

We have verified that Nexus accounts exist for everyone who has a Connect account. For many, the password will be the same as the password you currently use on Connect. A web page has been developed that will allow you to verify your Nexus password. You can find the password check page linked off the Notice Board area of the IST website (ist.uwaterloo.ca).

2.       You use a mobile device (tablet or phone) to access your Connect email and calendar

If your device is a BlackBerry phone, no change is required. All other devices (including the BlackBerry PlayBook) will require a configuration change after the change on the evening of April 10th or soon thereafter. A separate email will be sent to those with affected mobile devices. Make any changes that are required on your tablet or phone after the switch is completed on April 10th.

3.       You use Outlook 2011 for the Mac

You will need to update the configuration. Change the account "User Name" setting in the account preferences - replace the "ADS\" prefix with "NEXUS\". You may need to specify a different password.

Will there be other changes after April 10th?

1.       If you are in an Academic Support area and use Outlook

You will be prompted for your password when you launch Outlook. When entering your username and password, you will need to enter "NEXUS\" in front of your username. Examples will be available in the information posted on the IST website.

2.       If you log in to a Nexus computer and use Outlook

You will no longer be prompted for your password when you launch Outlook.

What can you do now?
Between now and April 10th, frequently check the IST website for updates related to this change (ist.uwaterloo.ca). A copy of this email and links to information and resources will be posted there. Do not make any changes to your software or mobile devices until after the update on April 10th.

A reminder notice will be sent out closer to the date. If you have any questions or concerns, please contact your local/department computing support unit or the IST CHIP.

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