[MacTUG] Updates to Connect adversely affecting Mac email clients

[Donald Duff-McCracken]

Thanks Trevor

Yes, we have noticed issues with Mail.app clients. BTW we have also seen
issues with Thunderchicken on PCs too! It was fixed the same way. And yes,
Entourage 2008 EWS edition does a fine job of dealing with changes to the
Exchange server cluster.

I think this is just a bit of a road bump and we will be very shortly
looking forward to even more exchange integration with the mac mail apps.
Outlook is only a few months away from coming to back to the mac, and 10.6.5
is rumoured to be close to arriving and the gossip kids are claiming it will
have further Exchange improvements. Eg from Macnn: " The update is said to
target several areas, including support for Exchange Server..."

On 10-08-26 2:47 PM, "Trevor Bain" <etbain at uwaterloo.ca> wrote:

> Hi there,
> I sent this out to the helpdesk list at 8:00am this morning but apparently
> that list doesn't have as broad an audience as I thought. Since the issues are
> primarily with Mac clients, I thought I'd fire off a note out to this list.
> 
> Shortly after 7:15am this morning, the front-end (client access) servers for
> Connect (Exchange) were switched over to two Exchange 2010 servers behind a
> network load balancer (NLB). For most clients, the change went undetected. For
> Mac clients using EWS (not IMAP), this morning's changes to Connect may not
> sit well. In order to get Entourage and Mac Mail clients up and running again,
> you may need to edit the account information as follows:
> 
> In the Account Settings, Exchange Server box, the old value would have been
> something like:
> https://connect.uwaterloo.ca/Exchange or
> https://connect.uwaterloo.ca/Exchange/username@connect.uwaterloo.ca (where
> username is the UW userid).
> 
> That may need to be changed to point directly at one of the Exchange 2007
> servers, as follows:
> https://connhub1.connect.uwaterloo.ca/Exchange or
> https://connhub1.connect.uwaterloo.ca/Exchange/username@connect.uwaterloo.ca
> 
> When the Mac Mail or Entourage clients are set up to use Exchange Web Services
> (EWS) as opposed to IMAP, the server settings get "auto-populated". So any new
> configuration will have the correct settings. The issue is with the settings
> on existing clients where "connect.uwaterloo.ca" may have been entered and
> worked because that resolved directly to the Exchange 2007 servers. Now
> "connect.uwaterloo.ca" resolves to the Exchange 2010 servers behind an NLB and
> are then redirected to the Exchange 2007 servers to process mail (because the
> mailboxes still reside on Exchange 2007 servers).
> 
> Hopefully this will help.
> 
> Trevor
> 
> --
> Trevor Bain, IST
> University of Waterloo
> 519-888-4567 x33738
> etbain at uwaterloo.ca
> --
> 
> 
> 
> 
> _______________________________________________
> MacTUG mailing list
> MacTUG at lists.uwaterloo.ca
> https://lists.uwaterloo.ca/mailman/listinfo/mactug


------------------------------------
Donald Duff-McCracken
Technical Services Manager
Mapping, Analysis & Design
Faculty of Environmental Studies
University of Waterloo
(519) 888-4567 x32151
http://www.fes.uwaterloo.ca/computing/people/don.html
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