[Faccus] SERVICE ALERT - [2017-12-14] Telephones - Maintenance - PBX Maintenance
p2dietrich at uwaterloo.ca
Mon Dec 4 14:13:12 EST 2017
Description: PBX Maintenance
Date: (YYYY-MM-DD) 2017-12-14
Start Time: 07:00
End Time: 20:00 (2017-12-17)
Submitted By: p2dietri at uwaterloo.ca
Comment: What is happening? The Campus Avaya PBX will be patched and rebooted to keep current with vendor provided updates. Multiple outages will occur over the four-day maintenance period. Please see the full maintenance schedule and work breakdown/impact below.
December 14 and 15
>From 7:00 a.m. on Thursday, December 14 to 7:00 p.m. on Friday, December 15
â¢ Remote Survivable Media Gateways (SMG) will be patched and rebooted.
o Local dialing direct from SMGs at Pharmacy and Cambridge will be unavailable for 15 minutes each when rebooted.
o No impact to other users/sites.
8:00 a.m. to 6:00 p.m.
â¢ CallPilot voicemail system to be fully patched requiring multiple shutdowns.
o Voicemail will not be available during this maintenance window.
7:00 a.m. to 6:00 p.m.
â¢ Full system shutdown from 7:00 - 8:00 a.m. for core system patching.
o No telephone services available during this time.
o Includes: All campus telephones, Skype for Business, Fax Server, Elevators, Alarm lines/panels.
â¢ Campus phone lines, UW Police, and PAC Pool phone loops to be rebooted between 8:00 and 9:00 a.m.
o Campus phone lines will be done first to ensure full service when individual loops are rebooted.
o UW Police and PAC Pool (as per health and safety) will be done after the campus lines are confirmed active.
o Each loop will take approximately 20-30 minutes to fully reboot and patch.
o Remaining loops will be rebooted automatically by the system in groups of eight at a time.
Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca or ext. 44357.
Notice Submitted: Mon Dec 4 14:13:12 EST 2017
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Note: If you have any questions or concerns please contact the IST Service Desk at ext: 44357 or helpdesk at uwaterloo.ca
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