[Faccus] SERVICE ALERT - [2017-12-14] Telephones - Maintenance - PBX Maintenance

Paul Dietrich p2dietrich at uwaterloo.ca
Mon Dec 4 14:13:12 EST 2017

Description:     PBX Maintenance

Date: (YYYY-MM-DD)     2017-12-14

Start Time:              07:00

End Time:	20:00	(2017-12-17)

Submitted By: p2dietri at uwaterloo.ca

Comment:        What is happening? The Campus Avaya PBX will be patched and rebooted to keep current with vendor provided updates. Multiple outages will occur over the four-day maintenance period. Please see the full maintenance schedule and work breakdown/impact below.
December 14 and 15
>From 7:00 a.m. on Thursday, December 14 to 7:00 p.m. on Friday, December 15
•	Remote Survivable Media Gateways (SMG) will be patched and rebooted. 
o	Local dialing direct from SMGs at Pharmacy and Cambridge will be unavailable for 15 minutes each when rebooted.
o	No impact to other users/sites.

December 16
8:00 a.m. to 6:00 p.m.
•	CallPilot voicemail system to be fully patched requiring multiple shutdowns. 
o	Voicemail will not be available during this maintenance window.

December 17
7:00 a.m. to 6:00 p.m. 
•	Full system shutdown from 7:00 - 8:00 a.m. for core system patching. 
o	No telephone services available during this time.
o	Includes: All campus telephones, Skype for Business, Fax Server, Elevators, Alarm lines/panels.
•	Campus phone lines, UW Police, and PAC Pool phone loops to be rebooted between 8:00 and 9:00 a.m.
o	Campus phone lines will be done first to ensure full service when individual loops are rebooted.
o	UW Police and PAC Pool (as per health and safety) will be done after the campus lines are confirmed active.
o	Each loop will take approximately 20-30 minutes to fully reboot and patch. 
o	Remaining loops will be rebooted automatically by the system in groups of eight at a time.
Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca or ext. 44357.

Notice Submitted:    Mon Dec 4 14:13:12 EST 2017

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Note:   If you have any questions or concerns please contact the IST Service Desk at ext: 44357 or helpdesk at uwaterloo.ca

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