[Faccus] PBX maintenance (Phone and voicemail outages) – December 14 – 17

Darren Bondy darren.bondy at uwaterloo.ca
Mon Dec 4 11:37:44 EST 2017

What is happening? The Campus Avaya PBX will be patched and rebooted to keep current with vendor provided updates. Multiple outages will occur over the four-day maintenance period. Please see the full maintenance schedule and work breakdown/impact below.

December 14 and 15
>From 7:00 a.m. on Thursday, December 14 to 7:00 p.m. on Friday, December 15

  *   Remote Survivable Media Gateways (SMG) will be patched and rebooted.
     *   Local dialing direct from SMGs at Pharmacy and Cambridge will be unavailable for 15 minutes each when rebooted.
     *   No impact to other users/sites.

December 16
8:00 a.m. to 6:00 p.m.

  *   CallPilot voicemail system to be fully patched requiring multiple shutdowns.
     *   Voicemail will not be available during this maintenance window.

December 17
7:00 a.m. to 6:00 p.m.

  *   Full system shutdown from 7:00 - 8:00 a.m. for core system patching.
     *   No telephone services available during this time.

     *   Includes: All campus telephones, Skype for Business, Fax Server, Elevators, Alarm lines/panels.

·         Campus phone lines, UW Police, and PAC Pool phone loops to be rebooted between 8:00 and 9:00 a.m.

     *   Campus phone lines will be done first to ensure full service when individual loops are rebooted.
     *   UW Police and PAC Pool (as per health and safety) will be done after the campus lines are confirmed active.
     *   Each loop will take approximately 20-30 minutes to fully reboot and patch.
     *   Remaining loops will be rebooted automatically by the system in groups of eight at a time.

Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.
Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, ucist, Daily Bulletin

Darren Bondy
Information Systems and Technology
(519)888-4567 x49525
University of Waterloo, Waterloo, ON

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