[Faccus] RESOLVED: Request Tracker (RT) currently unavailable – October 12

Darren Bondy darren.bondy at uwaterloo.ca
Thu Oct 12 10:17:59 EDT 2017


RESOLVED: The issue with the Request Tracker (RT) system has been resolved and RT is now available.

What do you need to do? Users are advised to review any RT’s submitted since midnight at rt.uwaterloo.ca<https://rt.uwaterloo.ca/> to ensure all contents of their tickets were successfully submitted and included in the system.

Persisting issues or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.
Recipients of this message: ist-staff, isthd, admin-support, faccus, ctsc, ucist, rt-adminccs

Darren Bondy
Information Systems and Technology
(519)888-4567 x49525
University of Waterloo, Waterloo, ON

From: Darren Bondy
Sent: Thursday, October 12, 2017 9:26 AM
Subject: [CTSC] Request Tracker (RT) currently unavailable – October 12

What is happening? The Request Tracker (RT) system is currently unavailable. IST is working to resolve this problem and it is expected to be available again in the next 10 to 15 minutes. We apologize for the inconvenience and appreciate your patience. Additional communication will be sent when the issue is resolved.

What is the impact? The RT user interface is currently unavailable. Any emails sent to rt at rt.uwaterloo.ca<mailto:rt at rt.uwaterloo.ca> will be queued and processed when the system is available.

Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.
Recipients of this message: ist-staff, isthd, admin-support, faccus, ctsc, ucist, rt-adminccs

Darren Bondy
Information Systems and Technology
(519)888-4567 x49525
University of Waterloo, Waterloo, ON

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