[Faccus] Microsoft Office 365 unavailable – August 31

Dave Hinton dahinton at uwaterloo.ca
Thu Aug 31 20:26:44 EDT 2017

Office 365 is accessible again as of 7:20pm.  IST determined the problem was caused by one of our external ISPs.  We will continue to work with the vendor tomorrow for a root cause of this issue.

Dave Hinton
Manager, Infrastructure Applications

On Aug 31, 2017, at 12:25 PM, Darren Bondy <dmbondy at uwaterloo.ca<mailto:dmbondy at uwaterloo.ca>> wrote:

What is happening? Microsoft Office 365 is currently unavailable. IST is currently investigating and have contacted Microsoft. Additional information will be shared when available.

When is this happening? Users started reporting issues around 11:40 a.m.

Who does this impact? Students and staff/faculty are unable to access the Microsoft Office 365 or any of the applications that are included.

Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca>, ext. 44357.

Recipients of this message:  isthd, faccus, ist-staff, ctsc, ucist, admin-support, ucist, UWWeb, MSI, SSO, FEDS, Daily Bulletin

Darren Bondy
Information Systems and Technology
(519)888-4567 x49525
University of Waterloo, Waterloo, ON

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