[Faccus] RESOLVED: CallPilot voicemail email notification issue – May 4

Darren Bondy darren.bondy at uwaterloo.ca
Thu May 4 11:22:12 EDT 2017


RESOLVED: The issue with the CallPilot email notifications has been resolved. Users may need to re-enable the forwarding feature via their voicemail settings due to a backlog of voicemails.


Persisting issues or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.

Recipients of this list: isthd, ist-staff, admin-support, faccus

Darren Bondy
Information Systems and Technology
(519)888-4567 x49525
University of Waterloo, Waterloo, ON

From: Darren Bondy
Sent: Thursday, May 04, 2017 10:09 AM
To: 'ist-staff at lists.uwaterloo.ca' <ist-staff at lists.uwaterloo.ca>; 'isthd at lists.uwaterloo.ca' <isthd at lists.uwaterloo.ca>; 'admin-support at lists.uwaterloo.ca' <admin-support at lists.uwaterloo.ca>; 'faccus at lists.uwaterloo.ca' <faccus at lists.uwaterloo.ca>
Subject: CallPilot voicemail email notification issue – May 4


What is happening? The CallPilot voicemail system was rebooted last night in an attempt to resolve an issue with email notifications not being sent. The reboot did not resolve the issue and the vendor is currently investigating.



When did this happen? Issues were reported in the morning of Wednesday, May 3.



What is the impact? Users are not receiving email notifications for voicemails from CallPilot.



Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.

Recipients of this list: isthd, ist-staff, admin-support, faccus


Darren Bondy
Information Systems and Technology
(519)888-4567 x49525
University of Waterloo, Waterloo, ON

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