[Faccus] Heads up about calls re MATLAB, ArcGIS and IST Webstore purchases

William Lewis rwlewis at uwaterloo.ca
Mon May 1 10:02:49 EDT 2017

I am anticipating many calls about MATLAB and ArcGIS today:

*         Licenses for MATLAB and ArcGIS purchased in 2016 expired this morning and have stopped working.

*         The typical error code will be error -39, user/host not on include list for feature.

*         Affected users need to purchase a new license for 2017 and then assign that license to the correct user.

In addition, the IST Webstore has been updated to use new account codes from the Unit4 system.

How to purchase a license, renaming a user account, important notes, troubleshooting notes and error codes:

Unit4 account lookup tool:

R. William Lewis
IST Account Representative, Faculty of Arts
Customer Relations and Support, Information System & Technology
University of Waterloo

519-888-4567 x46422

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