[Faccus] Microsoft Office 365 email issues – April 28

Darren Bondy darren.bondy at uwaterloo.ca
Fri Apr 28 11:33:37 EDT 2017


What is happening? Issues have been identified due to changing the existing forwarding address in the “email forward (delivery mailbox)” field in WatIAM to username at edu.uwaterloo.ca<mailto:username at edu.uwaterloo.ca>.

When is this happening? Beginning around 5:00 p.m. on Thursday, April 27 and is currently ongoing (see details below). The issue should be resolved by early afternoon.

What is the impact?

·         On Thursday, April 27 from 5:00 to 11:00 p.m. all senders would have received a failure to deliver message when attempting to send email to Office 365 users (using any email address).

·         As of Thursday, April 27 at 11:00 p.m., users could receive emails that were sent to userid at edu.uwaterloo.ca<mailto:userid at edu.uwaterloo.ca> only.

·         As of Friday, April 28 at 10:00 a.m. all emails sent to their primary email address (as set in their WatIAM account) as well as their userid at edu.uwaterloo.ca<mailto:userid at edu.uwaterloo.ca> address are being delivered as expected.

·         IST is working to re-enable all iterations of their email addresses (e.g. friendly email address, username at edu.uwaterloo<mailto:username at edu.uwaterloo>, long form email address).

Questions or concerns? Please contact the IST Service Desk, 519-888-4567, ext. 44357, or helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca>.

Recipients of this message: isthd, ist-staff, faccus, ctsc, ucist, admin-support, SSO

Darren Bondy
Information Systems and Technology
(519)888-4567 x49525
University of Waterloo, Waterloo, ON

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