[Faccus] REMINDER: Request Tracker (RT) upgrade and downtime – April 22

Darren Bondy darren.bondy at uwaterloo.ca
Mon Apr 17 14:26:25 EDT 2017


REMINDER: The Request Tracker (RT) system will be upgraded to version 4.4. on Saturday, April 22 from 8:00 a.m. to noon.

What is the impact? The RT system will be unavailable during the upgrade window. Urgent requests during this time should be sent to helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca>. The standard features and interface of the new version (4.4) is very similar to the current version (4.2), so no post-upgrade issues are anticipated.

Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.
Recipients of this message: ist-staff, isthd, admin-support, faccus, ctsc, ucist, rt-adminccs

Darren Bondy
Information Systems and Technology
(519)888-4567 x49525
University of Waterloo, Waterloo, ON


From: Darren Bondy
Sent: Thursday, April 06, 2017 2:25 PM
To: 'ist-staff at lists.uwaterloo.ca' <ist-staff at lists.uwaterloo.ca>; 'isthd at lists.uwaterloo.ca' <isthd at lists.uwaterloo.ca>; 'admin-support at lists.uwaterloo.ca' <admin-support at lists.uwaterloo.ca>; 'faccus at lists.uwaterloo.ca' <faccus at lists.uwaterloo.ca>; 'ctsc at lists.uwaterloo.ca' <ctsc at lists.uwaterloo.ca>; 'ucist at lists.uwaterloo.ca' <ucist at lists.uwaterloo.ca>; 'rt-adminccs at lists.uwaterloo.ca' <rt-adminccs at lists.uwaterloo.ca>
Subject: Request Tracker (RT) upgrade and downtime – April 22

What is happening? The Request Tracker (RT) system will be upgraded to version 4.4.

When is this happening? Saturday, April 22 from 8:00 a.m. to noon.

What is the impact? The RT system will be unavailable during the upgrade window. Urgent requests during this time should be sent to helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca>. The standard features and interface of the new version (4.4) is very similar to the current version (4.2), so no post-upgrade issues are anticipated.

Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.
Recipients of this message: ist-staff, isthd, admin-support, faccus, ctsc, ucist, rt-adminccs


Darren Bondy
Information Systems and Technology
(519)888-4567 x49525
University of Waterloo, Waterloo, ON

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