[Faccus] UPDATE: Switchboard issues – February 22

Darren Bondy darren.bondy at uwaterloo.ca
Wed Feb 22 15:57:54 EST 2017


UPDATE: After further investigation after a failover to our backup node, access to mailboxes is not working.  Calls to menus are working as expected (that were previously not working), but users are unable to access their voicemail boxes.  Voicemails that are left are just producing static and not the message itself.  Communication with the support vendor is in progress and further updates will be provided shortly.

Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.
Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, ucist, SSO, MSI

Darren Bondy
Information Systems and Technology
(519)888-4567 x49525
University of Waterloo, Waterloo, ON


From: Darren Bondy
Sent: Wednesday, February 22, 2017 3:10 PM
To: 'ist-staff at lists.uwaterloo.ca' <ist-staff at lists.uwaterloo.ca>; 'isthd at lists.uwaterloo.ca' <isthd at lists.uwaterloo.ca>; 'admin-support at lists.uwaterloo.ca' <admin-support at lists.uwaterloo.ca>; 'faccus at lists.uwaterloo.ca' <faccus at lists.uwaterloo.ca>; 'ctsc at lists.uwaterloo.ca' <ctsc at lists.uwaterloo.ca>; 'ucist at lists.uwaterloo.ca' <ucist at lists.uwaterloo.ca>; Elizabeth Mary Rogers <em2rogers at uwaterloo.ca>; Kayla Snyder <kayla.snyder at uwaterloo.ca>
Subject: RESOLVED: Switchboard issues – February 22


RESOLVED: It was determined that the CallPilot primary server went out of service, but did not trigger a failover to the backup server.  After forcing the failover, we have confirmed that CallPilot services are working and processing calls as normal on the backup system.

Persisting issues or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.
Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, ucist, SSO, MSI

Darren Bondy
Information Systems and Technology
(519)888-4567 x49525
University of Waterloo, Waterloo, ON

From: Darren Bondy
Sent: Wednesday, February 22, 2017 1:33 PM
To: 'ist-staff at lists.uwaterloo.ca' <ist-staff at lists.uwaterloo.ca<mailto:ist-staff at lists.uwaterloo.ca>>; 'isthd at lists.uwaterloo.ca' <isthd at lists.uwaterloo.ca<mailto:isthd at lists.uwaterloo.ca>>; 'admin-support at lists.uwaterloo.ca' <admin-support at lists.uwaterloo.ca<mailto:admin-support at lists.uwaterloo.ca>>; 'faccus at lists.uwaterloo.ca' <faccus at lists.uwaterloo.ca<mailto:faccus at lists.uwaterloo.ca>>; 'ctsc at lists.uwaterloo.ca' <ctsc at lists.uwaterloo.ca<mailto:ctsc at lists.uwaterloo.ca>>; 'ucist at lists.uwaterloo.ca' <ucist at lists.uwaterloo.ca<mailto:ucist at lists.uwaterloo.ca>>; Elizabeth Mary Rogers <em2rogers at uwaterloo.ca<mailto:em2rogers at uwaterloo.ca>>; Kayla Snyder <kayla.snyder at uwaterloo.ca<mailto:kayla.snyder at uwaterloo.ca>>
Subject: Switchboard issues – February 22

What is happening? IST is currently investigating an issue with the PBX that is causing some system wide intermittent issues and preventing any calls to the switchboard to be answered. Voicemail menus provided by the CallPilot service are also unavailable at this time. Additional information will be shared when available.

When is this happening? Issues were first reported around noon and are currently still ongoing.

Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.
Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, ucist, SSO, MSI


Darren Bondy
Information Systems and Technology
(519)888-4567 x49525
University of Waterloo, Waterloo, ON

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