[Faccus] [Isthd] [UW-RT #580818] [Rt-adminccs] Request Tracker (RT) data retention – March 1

Residence IT Service Desk via RT rt at rt.uwaterloo.ca
Sun Feb 19 15:25:15 EST 2017

Hi Sonali,

I've disabled both accounts, please visit: 
to reactivate

Residence Service Desk
Technical Support and Services
Information Systems and Technology
University of Waterloo

Office: Room 113, Village 1 Central Complex
Phone: (519) 888-4567 ext.33538
Fax: 1-888-759-0963

-----Original Message-----
From: isthd-bounces at lists.uwaterloo.ca [mailto:isthd-bounces at lists.uwaterloo.ca] On Behalf Of Darren Bondy via RT
Sent: Friday, February 17, 2017 4:14 PM
Cc: ctsc at lists.uwaterloo.ca; isthd at lists.uwaterloo.ca; admin-support at lists.uwaterloo.ca; ucist at lists.uwaterloo.ca; faccus at lists.uwaterloo.ca; ist-staff at lists.uwaterloo.ca
Subject: [Isthd] [UW-RT #580818] [Rt-adminccs] Request Tracker (RT) data retention – March 1

Fri Feb 17 16:13:42 2017: Request 580818 was acted upon.
Transaction: Ticket created by dmbondy
       Queue: IST-ITMS-AdobeConnect
     Subject: [Rt-adminccs] Request Tracker (RT) data retention – March 1
       Owner: Nobody
  Requestors: darren.bondy at uwaterloo.ca
      Status: new
 Ticket <URL: https://rt.uwaterloo.ca/Ticket/Display.html?id=580818 >

What is happening? All Request Tracker (RT) tickets that have been ‘Resolved’ or ‘Rejected’ for more than 8 years will be deleted; this will be done on a regular basis. (Note: ‘Resolved’ and ‘Rejected’ refer to RT ticket statuses.) When is this happening? Wednesday, March 1, 2017 What is the impact?
·         Tickets that have been ‘Resolved’ or ‘Rejected’ for more than 8 years will no longer be available.
·         The University will not incur extra costs in keeping data longer than necessary. See Records Management Frequently Asked Questions<https://uwaterloo.ca/records-management/records-classification-and-retention-schedule/frequently-asked-questions#faq1> for more information.
Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357 by Friday, February 24 Recipients of this message: isthd, ist-staff, admin-support, ctsc, ucist, faccus, rt-adminccs

Darren Bondy
Information Systems and Technology
(519)888-4567 x49525
University of Waterloo, Waterloo, ON

<URL: https://rt.uwaterloo.ca/Ticket/Display.html?id=580818 >

More information about the Faccus mailing list