[Faccus] RT training: room for one more attendee

Lisa Tomalty ltomalty at uwaterloo.ca
Thu Jan 5 09:05:35 EST 2017


Hi all



This last spot in the training session has been filled.



If you or your group are interested in RT training, please let me know and I can arrange for in-house training later in the Winter term.



Lisa :)

Lisa Tomalty
Manager, Customer Relations and Support
Information Systems and Technology
University of Waterloo
(519)888-4567 x 35873
ltomalty at uwaterloo.ca
________________________________
From: faccus-bounces at lists.uwaterloo.ca [faccus-bounces at lists.uwaterloo.ca] on behalf of Lisa Tomalty [ltomalty at uwaterloo.ca]
Sent: Thursday, January 05, 2017 8:57 AM
To: faccus at lists.uwaterloo.ca
Subject: [Faccus] RT training: room for one more attendee

Hi all,

We are having Best Practical to campus to provide some Request Tracker (RT) 4.4 training. There is room in the January 18th training date (all day) for one additional person. Please let me know if you are interested (first come first serve).

Topics that will be discussed include:

*         New features in RT 4.4.x as part of comprehensive overview of RT

*         Set up of common help-desk configuration

*         Rights management

*         Constructing workflows and notifications

*         Basics of Lifecycles

Lisa :)




Lisa Tomalty

Manager, Customer Relations and Support, Information Systems and Technology

University of Waterloo

(519)888-4567 x45873

EC2-2022A

ltomalty at uwaterloo.ca<mailto:ltomalty at uwaterloo.ca>

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