[Faccus] RT training: room for one more attendee

Lisa Tomalty ltomalty at uwaterloo.ca
Thu Jan 5 08:57:44 EST 2017

Hi all,

We are having Best Practical to campus to provide some Request Tracker (RT) 4.4 training. There is room in the January 18th training date (all day) for one additional person. Please let me know if you are interested (first come first serve).

Topics that will be discussed include:

*         New features in RT 4.4.x as part of comprehensive overview of RT

*         Set up of common help-desk configuration

*         Rights management

*         Constructing workflows and notifications

*         Basics of Lifecycles

Lisa :)

Lisa Tomalty

Manager, Customer Relations and Support, Information Systems and Technology

University of Waterloo

(519)888-4567 x45873


ltomalty at uwaterloo.ca<mailto:ltomalty at uwaterloo.ca>

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