[Faccus] RESOLVED: Microsoft Office365 authentication issues - December 2

Darren Bondy darren.bondy at uwaterloo.ca
Fri Dec 2 10:39:09 EST 2016


RESOLVED: The issues with authenticating to Microsoft Office 365 accounts has now been resolved. Users should now be able to access their accounts. We apologize for any inconvenience this may have caused and thank you for your patience.


Persisting issues or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357

Recipients of this message: isthd, ist-staff, faccus, SSO, ctsc

Darren Bondy
Information Systems and Technology
(519)888-4567 x49525
University of Waterloo, Waterloo, ON


From: On Behalf Of Darren Bondy
Sent: Friday, December 02, 2016 9:17 AM
To: 'ist-staff at lists.uwaterloo.ca' <ist-staff at lists.uwaterloo.ca>; 'isthd at lists.uwaterloo.ca' <isthd at lists.uwaterloo.ca>; 'faccus at lists.uwaterloo.ca' <faccus at lists.uwaterloo.ca>; 'ctsc at lists.uwaterloo.ca' <ctsc at lists.uwaterloo.ca>; Kayla Snyder <kayla.snyder at uwaterloo.ca>
Subject:] Microsoft Office365 authentication issues - December 2


What is happening? Users are currently unable to authenticate to their Microsoft Office365 accounts as a result of the SSL authentication certificate expiring. The certificate was upgraded on December 1 between 7:00 and 8:00 a.m. but did not become effective. IST is working to resolve this issue.



When is this happening? The issues began at approximately 5:00 p.m. on Thursday, December 1.

Service alert: https://istns.uwaterloo.ca/uwna/?s=2699

Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.

Recipients of this message: isthd, ist-staff, faccus, SSO, ctsc


Darren Bondy
Information Systems and Technology
(519)888-4567 x49525
University of Waterloo, Waterloo, ON

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