[Faccus] Skype for Business migration – November 12 + 13

Darren Bondy darren.bondy at uwaterloo.ca
Tue Nov 8 09:10:17 EST 2016

What is happening? All existing Lync 2013 users will be migrated to our new Skype for Business (S4B) 2015 environment.

When is this happening? Saturday, November 12 from 10:00 p.m. until Sunday, November 13 at 10:00 p.m.

What is the impact? If you are actively using Lync/S4B at the time of migration, your client will disconnect and re-connect to the S4B server you are destined for.  If you are on a phone call at the time, this call will not disconnect, but you will lose the ability to do such things as transfer or hold while the migration is in progress.  Once the migration is complete, you will be able to perform these functions on the current call.  If you are participating in a Lync conference call, this will disconnect and require you to reconnect to the conference once your move is completed.  All conference data uploaded to your Lync meeting will be migrated as well during this process (such as a PowerPoint slide deck).  Migration time per user will be approximately 30 seconds to 1 minute.

What do you need to do? If your client is not reconnecting to the new server in a reasonable amount of time following the migration, you can cancel the sign-in process in your client and attempt to sign-in again.  As this migration will be done outside of normal business hours, if you experience issues when you come into work on Monday morning, submit an RT with the IST Service Desk and we will address the issue as soon as possible.

Additional information: The migration to the new Skype for Business environment will keep us up to date with the latest technologies available, but we have also made this environment more resilient and reliable by having multiple paired pools to aid in the overall redundancy, reliability, and robustness of this service.  New features available to this platform upgrade will be made available at a later date. This upgrade also includes a new version of the web app used for joining Skype meetings from a web browser. It is now also supported in Chrome.

Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.

Recipients of this message: isthd, ist-staff, admin-support, ctsc, ucist, faccus

Darren Bondy
Information Systems and Technology
(519)888-4567 x49525
University of Waterloo, Waterloo, ON

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