[Faccus] Request Tracker (RT) issues – September 7 + 8

Darren Bondy darren.bondy at uwaterloo.ca
Thu Sep 8 09:41:51 EDT 2016


What is happening? IST has identified an issue with RT and the DNS configuration which has since been resolved.

What is the impact? Users who submitted RT’s between 8:00 a.m. on Wednesday, September 7 and 9:00 a.m. on Thursday, September 8 and did not receive an email notification that an RT had been created, should resubmit their RT.

Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca>, ext. 44357.

Recipients of this message:  isthd, faccus, ist-staff, admin-support


Darren Bondy
Information Systems and Technology
(519)888-4567 x49525
University of Waterloo, Waterloo, ON

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