[Faccus] SERVICE ALERT - [2016-09-07] Other - RT issues

jbgorrie at uwaterloo.ca jbgorrie at uwaterloo.ca
Thu Sep 8 08:47:33 EDT 2016



Description:     RT issues

Date: (YYYY-MM-DD)     2016-09-07

Start Time:              10:30

End Time:	09:00	(2016-09-08)

Submitted By: jbgorrie at uwaterloo.ca

Comment:        The start time is unknown, but is based on a file modification time.
A configuration file was replaced with unknown data leading to issues with the system (potentially delayed email, issues creating tickets) but at random intervals.  The source of the file in configuration management was valid, however RT was not able to retrieve the correct file.
Investigation continues.

Notice Submitted:    Thu Sep 8 8:47:33 EDT 2016

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