[Faccus] RESOLVED: Issue sending email reported - August 10

Natasha Jennings njennings at uwaterloo.ca
Wed Aug 10 15:49:14 EDT 2016


RESOLVED: The fix has been successfully applied and email messages are no longer being blocked as a result of this earlier issue.

Persisting issues or questions? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.

Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, ucist

Natasha Jennings
Communications Officer
Information Systems & Technology (IST)
University of Waterloo
519-888-4567 ext. 47951
[university-of-waterloo-logo-esig]

From: Natasha Jennings
Sent: Wednesday, August 10, 2016 2:19 PM
To: isthd at lists.uwaterloo.ca; ist-staff at lists.uwaterloo.ca; admin-support at lists.uwaterloo.ca; faccus at lists.uwaterloo.ca; ctsc at lists.uwaterloo.ca; ucist at lists.uwaterloo.ca
Subject: Issue sending email reported - August 10

What is happening? Some users have reported an issue sending email. The issue may be impacting emails sent from both on and off-campus.

What is the impact? The result of this issue is the false identification of .doc and/or .docx file attachments as viruses and as a result, the message blocked from being sent. Affected users attempting to send an email should receive a bounce back message indicating that the email could not be sent. The actual wording and look of this message will be specific to the email client being used.

Resolving the issue: The fix for this issue must come from the third-party service provider with which this issue originated. When ready, IST will ensure the fix has been applied correctly and the issue resolved. The fix should be in place by the end of day today, but additional communications will be sent when the issue has been resolved.

Questions or concerns? Please submit to the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.

Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, ucist


Natasha Jennings
Communications Officer
Information Systems & Technology (IST)
University of Waterloo
519-888-4567 ext. 47951
[university-of-waterloo-logo-esig]

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