[Faccus] NETWORK ALERT - 2016-06-01 Wired Network - mailbox access issue with email stores

jbgorrie at uwaterloo.ca jbgorrie at uwaterloo.ca
Thu Jun 2 11:36:21 EDT 2016

Description:     mailbox access issue with email stores

Date: (YYYY-MM-DD)     2016-06-01

Start Time:              16:30

End Time:	10:30	(2016-06-02)

Impact:           subset of mailservices users

Resolution:     services restarted & monitoring enabled

Submitted By: jbgorrie at uwaterloo.ca

Comment:        One of the mailservices email stores had issues accepting/responding to requests.  This would appear as timeouts on IMAP and a delay in email delivery (The email was on campus, just not delivered to the user).  Sending of email, scanning of email were not impacted.

Monitoring was not alerting due to a miss-configuration of the monitors for that particular server - this has been rectified.

Notice Submitted:    Thu Jun 2 11:36:21 EDT 2016

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Note:   If you have any questions or concerns please contact the IST Service Desk at ext: 44357 or helpdesk at uwaterloo.ca

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