[Faccus] Netapp maintenance - Dec 29

Natasha Jennings njennings at uwaterloo.ca
Mon Dec 14 08:28:41 EST 2015

What is happening? Netapp storage maintenance will be performed to apply a vendor update. This work will impact all clients using a file* share.
When is this happening? Tuesday, December 29 between 9:00 a.m. and 2:00 p.m.
What is the impact? During the maintenance window there will be several 5 minute interruptions in service.
This work will affect all clients (faculty, staff and students) using a file*​ share, including:

•         N: drive

•         R: drive

•         roaming profile

•         Enterprise systems (e.g. Quest, JobMine, myHRinfo) that depend on Netapp storage will be unavailable.

•         Automated processes scheduled to occur during the upgrade window should be rescheduled or monitored closely for connection issues (e.g. MATLAB).

What will users need to do? If there is content on their share they will need access to during this maintenance window, they should copy it to their workstation and work on it there. They can then place the content back on their share after the maintenance window has passed.
Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.
Recipients of this message: isthd; ist-staff; admin-support; faccus; ctsc; wnag; Bulletin; SSO; MSC

Natasha Jennings
Communications Officer
Information Systems & Technology (IST)
University of Waterloo
519-888-4567 ext. 47951

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