[Faccus] UPDATE: SharePoint maintenance - Dec 8

Natasha Jennings njennings at uwaterloo.ca
Wed Dec 9 14:59:22 EST 2015

What is happening? In addressing some service and performance issues, the SharePoint Profile Service was reset and resynchronized. A side-effect of this reset and resynchronization is that it has set all SharePoint Profile information back to defaults, and makes it look like a new MySharePoint site is being created.

What is the impact to SharePoint users? MySharePoint (OneDrive) will appear to have reset to defaults. However, once the reconnection process completes, all the files, documents and permissions appear to be restored. It may take 5-15 minutes for this content to repopulate. Any Profile information you added will have disappeared – this includes customizations to the public information you added about yourself. Please re-add this information.

Questions or concerns? Please contact us via Request Tracker, ‎rt-ist-sharepoint at rt.uwaterloo.ca<mailto:rt-ist-sharepoint at rt.uwaterloo.ca> and let us know if content is missing and/or what has changed. We will work at restoring any missing content as we receive requests.

Recipients of this message: isthd, ist-staff, admin-support, faccus, UWweb, ctsc, ucist, Daily Bulletin, MSC

Natasha Jennings
Communications Officer
Information Systems & Technology (IST)
University of Waterloo
519-888-4567 ext. 47951

From: uwweb-bounces at lists.uwaterloo.ca [mailto:uwweb-bounces at lists.uwaterloo.ca] On Behalf Of Natasha Jennings
Sent: Monday, December 07, 2015 1:56 PM
To: Isthd <isthd at lists.uwaterloo.ca>; IST staff <ist-staff at lists.uwaterloo.ca>; Admin support <admin-support at lists.uwaterloo.ca>; FACCUS <faccus at lists.uwaterloo.ca>; UWweb at lists.uwaterloo.ca; CTSC <ctsc at lists.uwaterloo.ca>; ucist at lists.uwaterloo.ca; Daily Bulletin <bulletin at uwaterloo.ca>
Subject: [UWweb] SharePoint maintenance - Dec 8

What is happening? As part of the regular maintenance of IST services, we will be modifying the configuration of some SharePoint services to improve performance. These changes will impact both mySharePoint.uwaterloo.ca<http://mysharepoint.uwaterloo.ca> and SharePoint.uwaterloo.ca<http://sharepoint.uwaterloo.ca> services.

When is this happening? Tuesday, December 8<x-apple-data-detectors://2>. The process will begin at 8:00 p.m.<x-apple-data-detectors://3> and will take several hours for the updates to run.

What is the impact to SharePoint users? SharePoint services will be briefly interrupted during the update as servers are rebooted after the changes are applied. In some instances, users may be prompted to re-authenticate.‎ If you are having difficulties connecting to SharePoint please wait a few minutes and try again.

Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.

Recipients of this message: isthd, ist-staff, admin-support, faccus, UWweb, ctsc, ucist, Daily Bulletin
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