[Faccus] UPDATE: Issue with some telephone calls being dropped - Dec 9

Natasha Jennings njennings at uwaterloo.ca
Wed Dec 9 14:42:22 EST 2015


UPDATE: The vendor has informed IST that the telephone system requires a restart.

When will this happen? The system restart is scheduled for 6:00 p.m. tonight (Dec 9) and will last for approximately 15 minutes.

What is the impact? During this maintenance window, campus telephones will be unavailable. Lync calls to non-Lync users will also be affected.

IST will continue to monitor the system over the next several days.

Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.

Recipients of this message: isthd, ist-staff, admin-support, faccus, mactug, ctsc, ucist, bulletin


Natasha Jennings
Communications Officer
Information Systems & Technology (IST)
University of Waterloo
519-888-4567 ext. 47951
[university-of-waterloo-logo-esig]

From: admin-support-bounces at lists.uwaterloo.ca [mailto:admin-support-bounces at lists.uwaterloo.ca] On Behalf Of Natasha Jennings
Sent: Wednesday, December 09, 2015 9:05 AM
To: isthd at lists.uwaterloo.ca; ist-staff at lists.uwaterloo.ca; admin-support at lists.uwaterloo.ca; faccus at lists.uwaterloo.ca; mactug at lists.uwaterloo.ca; ctsc at lists.uwaterloo.ca; ucist at lists.uwaterloo.ca; Daily Bulletin <bulletin at uwaterloo.ca>
Subject: [admin-support] Issue with some telephone calls being dropped - Dec 9

What is happening? Some telephone calls on campus are being dropped. The caller will hear 1-2 rings and then the call is disconnected.

IST is investigating and additional communications will be shared when available.

Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.

Recipients of this message: isthd, ist-staff, admin-support, faccus, mactug, ctsc, ucist, bulletin



Natasha Jennings
Communications Officer
Information Systems & Technology (IST)
University of Waterloo
519-888-4567 ext. 47951
[university-of-waterloo-logo-esig]

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