[Faccus] Request Tracker(RT) -general- and IST-CS* queue permission changes

Natasha Jennings njennings at uwaterloo.ca
Wed Sep 23 11:10:35 EDT 2015

What is happening? Access to the RT -general- queue will be restricted to IT staff on campus. Some of the IST-CS* (IST Client Services) queues will be opened up to IT staff on campus.

When is this happening? Monday, September 28 at  8:00 a.m.

What is the impact? Non-IT staff will no longer have access to -general- queue tickets. On campus IT staff will have increased access to IST-CS* queues.

Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.

Recipients of this message: isthd, ist-staff, faccus, rt-adminccs

Natasha Jennings
Communications Officer
Information Systems & Technology (IST)
University of Waterloo
519-888-4567 ext. 47951

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