[Faccus] UPDATE Sept 17: Issue connecting to Wi-Fi - September 16

Natasha Jennings njennings at uwaterloo.ca
Thu Sep 17 16:18:51 EDT 2015


Update Sept 17: The vendor continues to investigate the software bug causing the wireless connectivity issues on some parts of campus. IST has a manual fix that can be implemented if they are informed of the issue (or observe the issue) as it's happening. IST is working to automate this discovery and recovery process.

Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.

Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, SSO, MSC


Natasha Jennings
Communications Officer
Information Systems & Technology (IST)
University of Waterloo
519-888-4567 ext. 47951
[university-of-waterloo-logo-esig]

From: Natasha Jennings
Sent: Wednesday, September 16, 2015 4:22 PM
To: isthd at lists.uwaterloo.ca; ist-staff at lists.uwaterloo.ca; admin-support at lists.uwaterloo.ca; faccus at lists.uwaterloo.ca; ctsc at lists.uwaterloo.ca; Kirsty Budd <kirsty.budd at uwaterloo.ca>; SSO Digital Communications <sso.digital at uwaterloo.ca>; Elizabeth Mary Rogers <em2rogers at uwaterloo.ca>; Brandon Sweet (bbgsweet at uwaterloo.ca) <bbgsweet at uwaterloo.ca>
Subject: UPDATE: Issue connecting to Wi-Fi - September 16

Update: A software bug has been identified as the cause of the reported wireless connectivity issue. A workaround recommended by the vendor (Aruba) was put in place but did not resolve the issue. IST continues to investigate. Additional communications will be shared when available.

Thank you for your patience.

Natasha Jennings
Communications Officer
Information Systems & Technology (IST)
University of Waterloo
519-888-4567 ext. 47951
[university-of-waterloo-logo-esig]

From: Natasha Jennings
Sent: Wednesday, September 16, 2015 1:08 PM
To: isthd at lists.uwaterloo.ca<mailto:isthd at lists.uwaterloo.ca>; ist-staff at lists.uwaterloo.ca<mailto:ist-staff at lists.uwaterloo.ca>; admin-support at lists.uwaterloo.ca<mailto:admin-support at lists.uwaterloo.ca>; faccus at lists.uwaterloo.ca<mailto:faccus at lists.uwaterloo.ca>; ctsc at lists.uwaterloo.ca<mailto:ctsc at lists.uwaterloo.ca>; Kirsty Budd <kirsty.budd at uwaterloo.ca<mailto:kirsty.budd at uwaterloo.ca>>; SSO Digital Communications <sso.digital at uwaterloo.ca<mailto:sso.digital at uwaterloo.ca>>; Elizabeth Mary Rogers <em2rogers at uwaterloo.ca<mailto:em2rogers at uwaterloo.ca>>; Brandon Sweet (bbgsweet at uwaterloo.ca<mailto:bbgsweet at uwaterloo.ca>) <bbgsweet at uwaterloo.ca<mailto:bbgsweet at uwaterloo.ca>>
Subject: Issue connecting to Wi-Fi - September 16

What is happening? An issue with campus Wi-Fi has been reported.

What is the impact? Clients are not able to connect to the wireless network. Buildings currently being affected:


*         Davis Centre (DC)

*         Village 1 (V1)

Wireless is available in the Dana Porter Library if students require a place to connect/work.

IST is working to resolve this issue. Additional communications will be shared when available.

Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.

Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, SSO, MSC


Natasha Jennings
Communications Officer
Information Systems & Technology (IST)
University of Waterloo
519-888-4567 ext. 47951
[university-of-waterloo-logo-esig]

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