[Faccus] Issue with Outlook 2013 and Mailservices - September 4

Natasha Jennings njennings at uwaterloo.ca
Fri Sep 4 09:31:49 EDT 2015

What is happening? IST has confirmed a bug in Outlook 2013 that affects mailservices users. As a result, IST does not recommend using Outlook 2013 with mailservices accounts.

What is the impact? The following operations are problematic:

*         Deleting a folder

*         Renaming a folder

*         Changing IMAP configuration after the account has already been in use

When the problem occurs the observed symptoms are:

*         Empty inbox

*         Missing folders

*         Folders not being synchronized to the mail server

For more information, including suggested workarounds, please read https://uwaterloo.ca/information-systems-technology/services/email/mailservices/set-up/issue-outlook-2013-and-mailservices.

Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.

Recipients of this message: isthd, ist-staff, SSO, admin-support, faccus, ctsc, ucist

Natasha Jennings
Communications Officer
Information Systems & Technology (IST)
University of Waterloo
519-888-4567 ext. 47951

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