[Faccus] LEARN outage today (29 August) noon - 4pm, again starting at about 6pm (on-going)

Andrea Chappell chappell at uwaterloo.ca
Sat Aug 29 20:59:49 EDT 2015

Hello again,
It appears LEARN is fine, though there is no "all clear" from D2L yet. One of our support team reported that he had been checking on and off during the day, and was able to get in at all times. Perhaps I was unlucky in my timing! So we may have had no significant impact.

I won't send out another message unless it appears there are problems. My apologies if this was a false alarm. Obviously I shouldn't check email on the weekend :).

From: Andrea Chappell
Sent: Saturday, August 29, 2015 7:29 PM
To: 'IST Service Desk'; IST Communications; isthd at lists.uwaterloo.ca; Centre for Extended Learning; 'cte-liaisons at lists.uwaterloo.ca'
Cc: 'librarysystem at library.uwaterloo.ca'; Jude Doble; Pavol Chvala; faccus at lists.uwaterloo.ca
Subject: LEARN outage today (29 August) noon - 4pm, again starting at about 6pm (on-going)

D2L reported a problem this afternoon with their hosting site, where Waterloo LEARN is hosted. LEARN has been inaccessible during at least part of noon to 4pm (perhaps all of that time). I was able to login shorting after 4pm, but D2L reported another problem at 6:15pm, and I have seen the "Not authorized" error since. We have no further information at this time. My apologies for this interruption, we are seeking more information from D2L.
Thank you,
Andrea Chappell

Director, Instructional Technologies and Multimedia Services
Information Systems and Technology
University of Waterloo
519-888-4567 x43779
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