[Faccus] Request Tracker (RT) user database maintenance – July 14-15

Natasha Jennings njennings at uwaterloo.ca
Wed Jul 8 08:38:18 EDT 2015

What is happening? The Request Tracker (RT) user database is being updated to include all active LDAP users.

When is this happening? Tuesday, July 14 beginning at 9 p.m. (expected completion time is approximately 2:00 a.m. July 15)

What is the impact? No downtime is expected during this maintenance.

Why is this being done? To improve the RT user database and the first-time user experience for our clients.

Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.

Recipients of this message: isthd, ist-staff, faccus, ctsc, rt-adminccs

Natasha Jennings
Communications Officer
Information Systems & Technology (IST)
University of Waterloo
519-888-4567 ext. 47951

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