[Faccus] REMINDER: Upcoming telephone maintenance - June 26-28

Natasha Jennings njennings at uwaterloo.ca
Thu Jun 25 09:14:16 EDT 2015

What is happening? The campus telephone equipment installed in January 1997<http://www.bulletin.uwaterloo.ca/1997/jan/24fr.html> will be replaced.
When is this happening? Friday, June 26 starting at 5:00 p.m. through to the afternoon of Sunday June 28.
What is the impact? This is a significant upgrade and there will be times when no phone service is available. While it is expected that there will be partial/intermittent phone service for much of the weekend, once the work commences, there are no guarantees of phone service (dial tone) until the work is completed.
Why is it being done? The existing equipment is becoming difficult to maintain and support and all phones on campus rely on service from one physical location. The new equipment will ensure that we are on a supported path with the vendor (Avaya) and will reduce the dependency on the main campus telephone room by providing fully redundant services for IP-based phones (traditional/digital phones still rely on copper wiring that terminates in the main telephone room).
Project updates, including confirmation of completion of work, will be posted on the IST Notice Board, https://uwaterloo.ca/ist.
Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.

Recipients of this message: isthd, ist-staff, admin-support, faccus, mactug, ctsc, ucist

Natasha Jennings
Communications Officer
Information Systems & Technology (IST)
University of Waterloo
519-888-4567 ext. 47951

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