[Faccus] Bomgar upgrade - May 27 & June 3

Natasha Jennings njennings at uwaterloo.ca
Tue May 26 09:57:56 EDT 2015

What is happening? The Bomgar appliance hosting remotehelp.uwaterloo.ca will be upgraded to a new version.

When is this happening? Wednesday, May 27, 8:00 - 10:00 a.m. (version 14.3.2) and Wednesday, June 3, 8:00 - 10:00 a.m. (version 15.1).

How does this impact you? Bomgar will be unavailable during the upgrade windows.

After the upgrade: The Bomgar Representative Console on your machine should update automatically after you login. The time between the upgrades is to allow representative software to be upgraded on your machine. Please login and get the first upgrade between May 27 and June 2, so that your client can update automatically after the second upgrade, scheduled for June 3. If there are difficulties, uninstall the Bomgar Representative Console and download the current version from https://remotehelp.uwaterloo.ca/login. Jump clients should update automatically.

Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.

Recipients: Bomgar support representatives (bcc), isthd, ist-staff, faccus

Natasha Jennings
Communications Officer
Information Systems & Technology
University of Waterloo
519-888-4567 ext. 47951

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