[Faccus] FW: Upcoming telephone system maintenance – submit telephone change requests by May 29

Lisa Tomalty ltomalty at uwaterloo.ca
Tue May 19 14:06:20 EDT 2015


FYI



Lisa Tomalty

Manager, Customer Relations and Support

IST Account Representative, Faculty of Arts

Information Systems and Technology

University of Waterloo

(519)888-4567 x 35873

EC2-2nd floor/PAS1083

ltomalty at uwaterloo.ca<mailto:ltomalty at uwaterloo.ca>

From: isthd-bounces at lists.uwaterloo.ca<mailto:isthd-bounces at lists.uwaterloo.ca> [mailto:isthd-bounces at lists.uwaterloo.ca] On Behalf Of Carol Hoffer
Sent: Tuesday, May 19, 2015 12:31 PM
To: Ts-security-billing-group at lists.uwaterloo.ca<mailto:Ts-security-billing-group at lists.uwaterloo.ca>; isthd at lists.uwaterloo.ca<mailto:isthd at lists.uwaterloo.ca>
Subject: [Isthd] Upcoming telephone system maintenance – submit telephone change requests by May 29


What is happening? IST will be implementing an embargo/restriction on updates to telephones (i.e. moves, adds, changes) as we prepare for a significant upgrade to the campus telephone system.
When is this happening? The embargo period is June 1  to July 2, 2015.
Why is it being done? There is a significant upgrade to the campus telephone system planned for June 26-28. In preparation for this upgrade, the campus telephone database needs to be converted by the vendor (Avaya), which will take 3 weeks to complete (conversion and verification). As such, any updates made after the database is sent for conversion will be lost when the new database is installed as part of the upgrade.
What is the impact? Departments planning to add new telephone sets, change or move existing sets must ensure that those changes are submitted to IST by Friday, May 29. By submitting telephone updates prior to June 1, departments can ensure that these changes are captured and in place after the June 26-28 upgrade.

Submit change requests to: request at uwaterloo.ca<mailto:request at uwaterloo.ca>
Questions or concerns? Please contact Carol Hoffer, cahoffer at uwaterloo.ca<mailto:cahoffer at uwaterloo.ca> or ext. 42745.
Recipients of this message: isthd, TS admins


Carol

Carol Hoffer
Telecommunications Services Coordinator
Information Systems and Technology
University of Waterloo
EC2 2100 (519) 888-4567  x42745

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