[Faccus] RESOLVED: Update: WCMS sites appearing as plain text - May 13

Natasha Jennings njennings at uwaterloo.ca
Thu May 14 08:57:18 EDT 2015


Resolved: The process of restoring WCMS website backups was completed at approximately 9:30 p.m. last night (Wednesday).

Impact to clients: The backup is from between 11:00 a.m. and 12:00 p.m. (noon) Wednesday, May 13. Any files or images uploaded to affected WCMS sites after this time will need to be re-uploaded. Text edits (HTML) were not affected.

Questions or concerns? Please report any persisting issues to rt-ist-wcms at rt.uwaterloo.ca<mailto:rt-ist-wcms at rt.uwaterloo.ca> or the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.

Recipients of this message: uwweb, isthd, faccus, ist-staff, admin-support, ctsc, ucist, mactug, MSC, SSO, Bulletin


Natasha Jennings
Communications Officer
Information Systems & Technology
University of Waterloo
519-888-4567 ext. 47951
[university-of-waterloo-logo-esig]


From: Natasha Jennings
Sent: Wednesday, May 13, 2015 3:40 PM
To: UWweb at lists.uwaterloo.ca; isthd at lists.uwaterloo.ca; faccus at lists.uwaterloo.ca; ist-staff at lists.uwaterloo.ca; admin-support at lists.uwaterloo.ca; ctsc at lists.uwaterloo.ca; ucist at lists.uwaterloo.ca; mactug at lists.uwaterloo.ca; Mark McKay; Elizabeth Mary Rogers; Kirsty Budd; Daily Bulletin
Subject: Update: WCMS sites appearing as plain text - May 13

Update: We are in the process of restoring website files from backup to resolve this issue.

When is this happening? The process has begun but the time to complete this work is unknown. An update will be provided when this work is complete.

What is the impact? The backup is from 11:00 a.m. Any files or images uploaded to affected WCMS sites after this time will need to be re-uploaded once functionality has been restored. Text edits (HTML) have not been lost.

Thank you for your patience.

Recipients of this message: uwweb, isthd, faccus, ist-staff, admin-support, ctsc, ucist, mactug, MSC, SSO, Bulletin



Natasha Jennings
Communications Officer
Information Systems & Technology
University of Waterloo
519-888-4567 ext. 47951
[university-of-waterloo-logo-esig]


From: Natasha Jennings
Sent: Wednesday, May 13, 2015 3:06 PM
To: UWweb at lists.uwaterloo.ca<mailto:UWweb at lists.uwaterloo.ca>; isthd at lists.uwaterloo.ca<mailto:isthd at lists.uwaterloo.ca>; faccus at lists.uwaterloo.ca<mailto:faccus at lists.uwaterloo.ca>; ist-staff at lists.uwaterloo.ca<mailto:ist-staff at lists.uwaterloo.ca>; admin-support at lists.uwaterloo.ca<mailto:admin-support at lists.uwaterloo.ca>; ctsc at lists.uwaterloo.ca<mailto:ctsc at lists.uwaterloo.ca>; ucist at lists.uwaterloo.ca<mailto:ucist at lists.uwaterloo.ca>; mactug at lists.uwaterloo.ca<mailto:mactug at lists.uwaterloo.ca>; Mark McKay; Elizabeth Mary Rogers; Kirsty Budd; Daily Bulletin
Subject: WCMS sites appearing as plain text - May 13

What is happening? Some WCMS sites are appearing as plain text (missing CSS). The WCMS team is aware of the issue and is working to fix it.

Important note: If your site is displaying as normal, please do not clear your site cache as this may break the CSS.

Additional communications when available.

Recipients of this message: uwweb, isthd, faccus, ist-staff, admin-support, ctsc, ucist, mactug, MSC, SSO, Bulletin


Natasha Jennings
Communications Officer
Information Systems & Technology
University of Waterloo
519-888-4567 ext. 47951
[university-of-waterloo-logo-esig]


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