[Faccus] Netapp storage maintenance - April 29

Natasha Jennings njennings at uwaterloo.ca
Mon Apr 27 12:50:14 EDT 2015


What is happening? Netapp storage maintenance will be performed to apply a vendor update. This work will impact all clients using a file* share.

When is this happening? Wednesday, April 29 between 6:30 and 7:30 a.m.

What is the impact? During the maintenance window there will be a 2 minute interruption in service, then approximately 10 minutes of service, then another 2 minute interruption of service.

This work will affect all clients (faculty, staff and students) using a file*​ share, including:

·         N: drive

·         R: drive

·         roaming profile

·         Enterprise systems (e.g. Quest, JobMine, myHRinfo) that depend on Netapp storage will be unavailable.

·         Automated processes scheduled to occur during the upgrade window should be rescheduled or monitored closely for connection issues (e.g. MATLAB).


What will users need to do? If there is content on their share they will need access to during this maintenance window, they should copy it to their workstation and work on it there. They can then place the content back on their share after the maintenance window has passed.

Questions or concerns? Please contact the IST Service Desk, helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 44357.

Recipients of this message: isthd; ist-staff; admin-support; faccus; ctsc; wnag; Bulletin; SSO; MSC


Natasha Jennings
Communications Officer
Information Systems & Technology
University of Waterloo
519-888-4567 ext. 47951
[university-of-waterloo-logo-esig]


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