[Faccus] IST Service Catalogue project - Focus group participants required

Natasha Jennings njennings at uwaterloo.ca
Wed Apr 15 11:06:25 EDT 2015

What is happening? Information Systems & Technology (IST) has embarked on a Service Catalogue renewal project, the purpose of which is to enhance the catalogue's value for clients. In the next phase of this project, focus groups will be utilized to collect feedback and gain a better understanding as to how the IST Service Catalogue is used, and what information clients would expect or hope to see included in the catalogue.

Focus group participants: Focus groups with faculty, students, staff and IT support staff will be held to gather client opinions and perspectives. Participants who have diverse levels of experience using the existing service catalogue are desired, however no previous knowledge of the catalogue is required. Focus group participants will be asked to complete a short survey and attend a working session. The current catalogue can be found at https://uwaterloo.ca/information-systems-technology/services.

When is this happening? The focus group for IT support staff will be held April 30 from 10:00 a.m. to 11:30 a.m. in MC 2060.

To join this focus group or to submit questions: Please contact Tara Hillis, thillis at uwaterloo.ca<mailto:thillis at uwaterloo.ca>.

Recipients of this message: faccus, sec-wg

Natasha Jennings
Communications Officer
Information Systems & Technology
University of Waterloo
519-888-4567 ext. 47951

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