[Faccus] SERVICE ALERT - 2015-03-12 Telephones - Maintenance - Additional CallPilot (voicemail) Maintenance

etbain at uwaterloo.ca etbain at uwaterloo.ca
Thu Mar 12 15:18:34 EDT 2015



Description:     Additional CallPilot (voicemail) Maintenance

Date: (YYYY-MM-DD)     2015-03-12

Start Time:              19:00

End Time:	19:30	

Impact:           Telephone voicemail may be unavailable at some point during the maintenance

Resolution:     

Submitted By: etbain at uwaterloo.ca

Comment:        As a follow-up to maintenance performed last night (March 11), the support vendor for the telephone voicemail system (known as CallPilot) will be performing additional maintenance on the system that will require server restarts. 

This work is being scheduled outside of business hours.  It is expected that the voicemail system will remain available during the most of the 30 minute maintenance window, however, there may be a brief period during which callers will not be able to access voicemail (to leave or pick up messages). 

All telephone lines and other services such as Speech Attendant, Fax and Lync will NOT be affected.

Notice Submitted:    Thu Mar 12 15:18:34 EDT 2015

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Note:   If you have any questions or concerns please contact the IST Service Desk (CHIP) at ext: 84357 or helpdesk at uwaterloo.ca



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