[Faccus] UPDATE: VPN (AnyConnect) issues - February 13

Natasha Jennings njennings at uwaterloo.ca
Tue Feb 17 10:46:49 EST 2015


Update: Microsoft has released a 'Fix it' solution for the VPN/AnyConnect issue communicated February 13.

What do users need to do? To install the fix it solution, users should:

1.       Go to https://support2.microsoft.com/kb/3023607 and look for the 'Known issue' heading

2.       Under 'Enable this fix' click on 'Install AppCompat shim'

3.       Run the installer and follow the steps on screen (note: users must have administrative privileges to run this fix)

4.       Log off and then log on to their computer

Please note: Users can follow similar steps under 'Disable this fix' if enabling the fix has caused other issues on their computer.


Questions/concerns? Please contact the IST Service Desk (CHIP), helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 84357.

Recipients of this message:  isthd, ist-staff, admin-support, faccus, ctsc, sec-wg


Natasha Jennings
Communications Officer
Information Systems & Technology
University of Waterloo
519-888-4567 ext. 47951
[university-of-waterloo-logo-esig]


From: admin-support-bounces at lists.uwaterloo.ca [mailto:admin-support-bounces at lists.uwaterloo.ca] On Behalf Of Heather Wey
Sent: Friday, February 13, 2015 11:02 AM
To: isthd at lists.uwaterloo.ca; ist-staff at lists.uwaterloo.ca; admin-support at lists.uwaterloo.ca; 'faccus at lists.uwaterloo.ca'; ctsc at lists.uwaterloo.ca; sec-wg at lists.uwaterloo.ca
Subject: [admin-support] VPN (AnyConnect) issues - February 13


What is happening? Some users are reporting issues with VPN (AnyConnect) access due to the critical security patch pushed out to academic support machines last night - https://uwaterloo.ca/information-systems-technology/news/patches-feb-13.



What is the impact to users? This issue is affecting VPN users globally on Windows 8.1 (they will receive a "Failed to initialize connection subsystem" error) and users on Windows 7 with Internet Explorer 11.


What do users need to do? The issue has been escalated to Microsoft. Microsoft is responsible for issuing a patch for this issue. We will push the patch out as soon as it becomes available. If users need to connect via VPN they can log in to https://cn-vpn.uwaterloo.ca/+CSCOE+/logon.html using Firefox and click AnyConnect, Start AnyConnect (administrator credentials will be required).



Questions/concerns? Please contact the IST Service Desk (CHIP), helpdesk at uwaterloo.ca<mailto:helpdesk at uwaterloo.ca> or ext. 84357.




Recipients of this message:  isthd, ist-staff, admin-support, faccus, ctsc, sec-wg


___________________________

Heather Wey
IST Communications
Information Systems & Technology
University of Waterloo

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